Question

verification codes

  • 15 March 2023
  • 7 replies
  • 82 views
K
Badge

My Samsung S-22 Ultra will not receive “third party verification codes”.  It appears this is an ongoing serious issue with T-Mobile.  When I called, the T-Mobile rep told me I needed to use the T-Mobile app on my phone to connect to a chat with a rep who could then unblock my phone.  Ok.  Great.  

I have the app but have never signed on to it.  GUESS WHAT?  To set up the app, it wants to send a code to my phone and my phone will not even receive their own code.  EXTREMELY frustrating.  I cannot even access my bank via my phone.  We need solution that does not in tale the customer having to waste HOURS of our valuable time over a code.

7 replies

F
Rank
Userlevel 7
Badge +16

they just need to add short code to your line. not everyone wants it so its usually an add on and not automatically added.

 

you can either call back in or contact TMO through one of their social media platforms like Facebook or Twitter.

 

the later two lands you with a higher tier support.

***I like many others come onto this site for assistance and to help others. Marking a reply as helpful or correct helps others with like issues when they try to search the site for assistance. I do not work for Tmobile and my suggestions and or opinions are my own**.~~~~ The site here is primarily peer to peer with some TMO moderation to keep the site in order..They do not have account access..The prefered method would be to contact TMO through either calling in (tier 1 support) or by contacting them through either Facebook/Twitter (tier 2 support)**~~~~
gramps28
Rank
Userlevel 7
Badge +14

You can also try a different sms app. When I used Textra the short codes stopped working for Tmobile and went with the stock app from my Pixel and they went through.

syaoran
Rank
Userlevel 7
Badge +15

If your account is a prepaid account.  Most banks can’t send 2FA’s to prepaid numbers or VIOP services.

Syaoran - I am not a T-Mobile Employee but I could use a new job!
T

I need to unlock my phone

T

I need to unlock my phone to  use another number.

T

how can i unblock my phone.

syaoran
Rank
Userlevel 7
Badge +15

how can i unblock my phone.

You need to meet all of the SIM Unlock Policy requirements and be a T-Mobile USA customer.

https://www.t-mobile.com/responsibility/consumer-info/policies/sim-unlock-policy

Syaoran - I am not a T-Mobile Employee but I could use a new job!

Reply


New badge winners

Show all badges
Terms & Conditions