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What does your Pixel 6 / P6 Pro pre-order look like?

  • 25 October 2021
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I went to T-Mobile’s site, logged in, checked my account. at the top right on the Support Pull-Down there is a link to check status of your order and it should list your preorder and estimated ship dates.

 

And  your Pixel 6 pre-order shows there?

 

For whatever reason mine is not.  I've contacted support 3 times but have the sneaking suspicion we will get to Thursday and someone somewhere missed a step in the order logging process. :/

I’ve specifically asked them to check that, and been assured its just because its a pre-order phone.  Well, great, if your shipping time is 3-5 days then a phone being mailed for me to receive it Friday would have to ship tomorrow at the latest.  So I would expect the order to surface.

I did a trade-in for my pixel 6 pro pre-order. am i supposed to ship the trade-in first? or wait until i receive my phone then ship it?

@jags nice that is awesome good for you that is awesome.

I was told by customer care today that mine is November 19th. Local stores said they are not getting the pro model until middle to end of November so to pre-order it since they are not sure how many they will end up getting.

This whole release has been a big Charlie Foxtrot.

Whoops. Sorry for you. That inventory sucks due to chip shortage issue. 

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After some of the responses here, I went into the store to see if they could help get to the bottom of things.  Somewhere, somehow, the pre-order went from the customer care team into the “wrong” system.

It didn’t trigger the equipment agreement, so it didn't get a place in “line” or show up as a valid order.  

All in all - despite calling on the 19th right after the phone showed on the website, and despite 3 different support conversations assuring me I have a valid order…. I didn't have a valid order.

So we fixed that and now I am “back of the line” and will get the phone weeks after release.  I’m not happy.  It’s also a first world problem, so keeping perspective and going on with my life.  Just really wouldnt recommend the T-mobile experience to anyone anytime soon.

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So after I completed the transaction I never received any confirmation email and any of my DocuSign emails that I should've received after placing the order. Which I was able to confirm on T-Mobile's website and through the app that I had an order processing. The order said that it was supposed to ship out on the 27th of October and then arrive to me in 1-2 days.

 

If you didn't e-sign the equipment agreement, you don't have an order.  Go into a store and have them confirm!  The hard lesson today to me...

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Whoops. Sorry for you. That inventory sucks due to chip shortage issue. 

Bullsh*t, how the hell are you getting yours before me? I pre-ordered on the 19th just like the rest of us. The one thing that can cheer me up right now given my life and I can't have it. Bet you're also going to enjoy the fall colors this weekend with your S/O too.

My order still shows up and I signed documents and it still says it ships by 10/28 but I still have yet to be charged for the phone. I spoke with a rep yesterday and he assured me that the issue is that they haven't received the phone's from Google yet. I find that hard to believe. If I'm not charged for the phone by Thursday I might be better off going into the store and seeing if they have any there especially since it seems like it's letting me pre-order the phone a 2nd time. I don't think I have a valid order. 

 

So after I completed the transaction I never received any confirmation email and any of my DocuSign emails that I should've received after placing the order. Which I was able to confirm on T-Mobile's website and through the app that I had an order processing. The order said that it was supposed to ship out on the 27th of October and then arrive to me in 1-2 days.

 

If you didn't e-sign the equipment agreement, you don't have an order.  Go into a store and have them confirm!  The hard lesson today to me...

I have the e-sign for the equipment agreement but seem to be in the same boat.

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I have the e-sign for the equipment agreement but seem to be in the same boat.

Have you tried looking up your order at the customer care order tracker?  It can see some orders that dont show in the normal system.

https://www.t-mobile.com/order-status

I have the e-sign for the equipment agreement but seem to be in the same boat.

Have you tried looking up your order at the customer care order tracker?  It can see some orders that dont show in the normal system.

https://www.t-mobile.com/order-status

Yup, and it doesn't show up.

I have the e-sign for the equipment agreement but seem to be in the same boat.

Have you tried looking up your order at the customer care order tracker?  It can see some orders that dont show in the normal system.

https://www.t-mobile.com/order-status

Yup, and it doesn't show up.

Its still showing in my app but I can't find it anywhere else. Talking with a rep now.

No fall colors in SoCal

T-Mobile is telling me that my order did go through successfully but it will not ship until launch day in the 28th and that is when I will be charged. I'm not optimistic.

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T-Mobile is telling me that my order did go through successfully but it will not ship until launch day in the 28th and that is when I will be charged. I'm not optimistic.

That is what they told me too. I can only hope yours works! 

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T-Mobile is telling me that my order did go through successfully but it will not ship until launch day in the 28th and that is when I will be charged. I'm not optimistic.

That is what they told me too. I can only hope yours works! 

Does your order number begin with an S or is it a 12 digit code of all numbers?

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T-Mobile is telling me that my order did go through successfully but it will not ship until launch day in the 28th and that is when I will be charged. I'm not optimistic.

I was told different things by different reps. One told me that it was shipping out on the 28th, another one told me that I'm receiving it on the 28th, another one told me that I can get it anywhere up until the 28th and another one told me that I may not even get a tracking number because it may come faster than the tracking number is able to generate. Which this has happened to me before in the past with other preorders and I ended up even getting the device earlier before release day.

Total BS. I was told  and showed “Pre-Ordered devices ship October 25, and market launch is October 28.”

I would not have gone through T-Mobile had I known they would not be delivering the phone on or before the launch day. I should have went through Google Store like I have always done in the past. So much for the Google and T-Mobile partnership.

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Total BS. I was told  and showed “Pre-Ordered devices ship October 25, and market launch is October 28.”

I would not have gone through T-Mobile had I known they would not be delivering the phone on or before the launch day. I should have went through Google Store like I have always done in the past. So much for the Google and T-Mobile partnership.

I believe that there is no millimeter-wave 5G band on the unlocked version 

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Also here's an update. As of 9:30 AM ET on 10-27 I'm still not seeing my order. Also if I manually put in the order number and the rest of the info on T-Mobile's check order page I keep getting this. Also in the app and on the website under my account it tells me that I don't have any orders either. Which from the 19th until the 25th I was able to see my order on the app and website, then since the 26th all the information has completely disappeared.

I called the customer care team again today and they said my order now is back ordered and has no ESD/EDD.

Totally pissed and would never have gone through T-Mobile if I would have known I would not be getting it on or before launch day. I would have gotten it through Google Store like I normally do.

T-Mobile totally failed me and my confidence took a step back.

I called the customer care team again today and they said my order now is back ordered and has no ESD/EDD.

Totally pissed and would never have gone through T-Mobile if I would have known I would not be getting it on or before launch day. I would have gotten it through Google Store like I normally do.

T-Mobile totally failed me and my confidence took a step back.

So I just had some time and was able to call T-Mobile. Upon doing so they told me that my order was on backorder just like for you. Then they told me that it's supposed to ship out tomorrow instead of today and that I should receive it by November 1st now.

 

I have some other stuff to do, but I'm going to call them again a little later and speak to a different agent. The reason for that is because when I called I had a bad experience. I got one of my community members on the phone and then I explained to him what was going on with my order, only for them to immediately transfer me to some person overseas. That person was not really helpful and really didn't want to do anything for me. He actually tried to put the blame on the community team member, and told me that he's able to do all of this and he should've never transferred me. I asked to get transferred back they said no, I asked to speak to a manager and his department they said no.

How did you get a community member here stateside? I have called 3 times and have always gotten someone in Asia?

 

I been asking on Twitter and Facebook social contact us and so far nothing has been good at all and options are worse than just waiting for the backorder. Just so frustrated with the whole process and everything.

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Total BS. I was told  and showed “Pre-Ordered devices ship October 25, and market launch is October 28.”

I would not have gone through T-Mobile had I known they would not be delivering the phone on or before the launch day. I should have went through Google Store like I have always done in the past. So much for the Google and T-Mobile partnership.

I believe that there is no millimeter-wave 5G band on the unlocked version 

Pixel 6 (non pro) has no MM wave 5G on the Unlocked (model G9S9B).

The Verizon Pixel 6 and all models of Pixel 6 Pro have MM wave 5G (models GB7N6 and G9S9B16).

Official document:

https://support.google.com/pixelphone/answer/10082009?hl=en

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I called the customer care team again today and they said my order now is back ordered and has no ESD/EDD.

Totally pissed and would never have gone through T-Mobile if I would have known I would not be getting it on or before launch day. I would have gotten it through Google Store like I normally do.

T-Mobile totally failed me and my confidence took a step back.

Sorry, I am right there with you.  Iwent from an order I placed on 10/19 that should have been near front of the line during the initial rush, which through no fault of my own, reserved nothing, was nothing.

And as of yesterday, I got to join the back of the line for “hopefully mid november”.

And my local t-mobile stores arent getting Pro inventory - the highest volume store in my area is getting 7 regular Pixel 6 across the 3 colors between now and December unit allocation.  Zero pro. So they couldnt even try to fix it that way by doing an order and a local fulfillment out of initial stock.

Literally, t-mobile screwed it up and the resolution they could offer?  “Gee sorry, that sucks, you are stuck, chuck!”

I’m afraid I am too pushed now to mid November even though I ordered this phone before release day as a pre-order with expectations of the 28th shipment. Very Disappointed 😔 

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