Hi good people,
So I am wondering if anyone could help us with the following query. There's three of us visiting the US for a short while, and we each got one of the prepaid international tourist plans from T-mobile. Prepaid international tourist plan ... Unfortunately I didn't load my sim in the store, only doing so after I got back home. At first, 4G worked fine on my phone. But then a couple of days later, it reverted to "H" (basically 2G, if I get it right) and so did my two other friends' cards, right from the outset.
I would have suspected maybe it was a GSM band compatibility issue, if it wasn't for the fact that my phone did, initially, work alright. I have tried clearing the cache of the phone, swapped between all access point names available (T-mobile IMS, T-Mobile US 260 LTE, T-Mobile US Dun), all to no avail.
Oddly I tried calling support and I was told I cannot call as my balance is zero. I am assuming the tourist packet just gets you calls to other mobiles (and that support is charged extra?) If so that's quite terrible tbh 😊
I have a Moto G5S Plus that I bought in the UK around a year ago.
Any suggestion would be most appreciated 😊
Best answer by drnewcomb2
Here's the story. T-Mobile uses mostly LTE bands 2, 4 & 12 with a little of bands 5, 66 and 71 in some markets.
The European version of the Moto G5S has the following LTE bands.
1(2100), 3(1800), 5(850), 7(2600), 8(900), 19(800), 20(800), 28(700), 38(2600), 40(2300)
The phone also has HSPA (UMTS) bands: 850 / 900 / 1900 / 2100
Of these T-Mobile only uses 1900 but not in every market.
So, your phone is not really well suited to working with T-Mobile. It is compatible at various levels in various markets but is not fully compatible throughout the USA.