Question

Why won't my Galaxy Note5 update Android?

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My banking app won’t run because it says I need to update Android. But when I check, the phone says software is up to date. 

4 replies

F
Rank
Userlevel 7
Badge +16

does it say it needs to be at a specific Android update? keep in mind your device is decently old..in a devices lifetime they usually get 2 major updates only..aside from possible security patches thats all it’ll be getting.

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Thanks, @fireguy_6364. It just says “Please upgrade to the latest version.” I know my phone is old but I didn’t realize it was THAT old. And I certainly didn’t know they only get two major updates. Guess I need a new phone.

gramps28
Rank
Userlevel 7
Badge +14

2 years is the norm for older Samsung phones.Newer flagship Samsung phones are 3 years .

tidbits
Rank
Userlevel 6
Badge +12

Your device isn’t going to be updated to a newer version of Android.  When the Note 5 came out Samsung only gave 2 years of major software support.  Now Android manufacturers offer 3-5 depending on them.  If you want to continue using the banking app you need to upgrade to a newer device that has target OS.

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