2021 iPad Pro Cellular $200 promotion

Hi,

It appears you should call Apple for help!

How do I get it?

Buy an iPad with Wi-Fi + Cellular directly from Apple (pay in full or pay monthly with Apple Card Monthly Installments). Within 90 days of placing your order, activate an eligible 10GB (or larger) data plan with T-Mobile/Sprint and complete the promotional application at promotions.t-mobile.com.

You'll receive an email with next steps after you buy your iPad.

How and when will I receive the $200?

Once you’ve completed all steps and your eligibility has been processed, you’ll receive a $200 virtual prepaid MasterCard® gift card within six to eight weeks.

Need help?

Chat with an Apple Specialist to get started.

Did you figure anything out? I getting the same run around.

The issue is the rebate — it may as well be considered false or nonexistent. 

It’s impossible to register for the rebate and NO ONE at T-Mobile can explain WHY or resolve it, none of the “service experts” are trained about its existence, none can explain how a $30 fee for a 10GB iPad plan grows to a $47 charge on my bill or why it’s impossible to add the plan directly from the iPad, requiring a store visit and yet another $40 charge.

The promotion code is 2021APPLERETAILIPAD  in all caps

Same here, I had been trying to get this rebate since 5/23/21, originally told there was no promotion, submitted online and it still says pending. I’ve called 3 to 4 times about it, resubmitted documents on website and by email. Ultimately today they gave a $200 bill credit but still no real explanation of why they can’t process the request. Feels like a promotion they have no real intention of honoring.

Reward Tracker

Good news! We’ve received your submission. If the promotion has any other steps for you to qualify (e.g. trade in a phone, add a line, activate an account), please complete them soon. We’ll be in touch once you’ve completed the steps.

Promotion Information

Promotion Number: 268519
Promotion Description: 2021 Apple iPad Retail P1
Promotion Date Range: 4/1/2021 - 9/30/2021

Customer Information

Tracking ID: **********************
Submission Date: 5/23/2021

Reward Information

Reward Type: Virtual Prepaid Card
Status: Pending

Hey all - I wanted to give an update on this.  So, I called their rebate team directly (before I always talked to customer care - this time I called the rebate center itself for help).  Their # is 877-470-3619.  I talked to Reynold and he was outstanding.  He found the rebate submission from my Tracking ID # and the Promotion #, but for some reason it was NOT attached to my T-Mobile ID.  Even though I could see it on my end, on their end they could not see it whatsoever on my profile.  It was just floating out there in limbo (the good news, though, is they found it right away).  So, he worked with his superiors and the whole process took about 30 minutes.  At first, he wanted to call me back in a week with a follow up and said it would take 15-30 MORE days to process everything, not even counting actually receiving the virtual gift card, etc.  At this point I was like whatever, it is what it is.  About 30 mins later he called me back and said that after speaking with his team they are instead requesting I send the rebate info DIRECTLY to them with the receipt, photo of the IMEI on the iPad box, etc.  They will process within 15 days directly and were super apologetic about the whole thing.  It seems like it’s a known issue with this specific Promotion # (duh - we all know this).

Anyway, as sharing is caring, I wanted to leave all of you the exact steps I had to take so hopefully you can do the same thing and get your rebate processed ASAP.  Here is the info:

-- You need to draft an email to the following email address: rcsolutions@t-mobilesupport.com

-- Subject: 2021 Apple iPad Retail P1

-- Body, in this order:

T-Mobile Account Number: XXXXXXXXX

Callback Number: XXX-XXX-XXXX

Mobile Internet Number: XXX-XXX-XXXX (NOTE - this is the # you activated your iPad on)

Hello.  I have submitted a rebate request through your rebate website on XX/XX/XXXX, but for some reason it does not reflect on the tool that your company uses.  Upon speaking with <advisor name> at T-Mobile Rebates, they asked that I compose this email, send it to you, and I ask you to please review and process the rebate as it has already been X weeks since submission.

I am attaching a copy of the IMEI # from the iPad box itself as well as a copy of the retail invoice from my Apple Store purchase.

If you have any questions, please don’t hesitate to contact me.

Thank you,

<Your Name>

At this point, you need to attach the following to your email:

1. Photo of the IMEI # from the iPad retail box (clearly visible)
2. Either a scanned PDF receipt or screen shots of your order, clearly showing the Apple web order # (WXXXXXXXXX).  You can take multiple screen shots if needed as long as the images, when put together, flow like one consistent receipt.

This should be all you need to do.  I was told that that team would reach back out to me confirming they have received my submission and it will be processed within 15 days.

Good luck, and I hope you all get some relief soon!

Best to you :)!

Did you get this rebate yet?

I have spent the last 2 hours trying to redeem my 200$ credit. T-Mobile was completely helpless, i have been transferred to more than 10 agents and all were not helpful. This is completely unacceptable, an offer is being advertised online and it is NOT honored. That's such a poor customer service as no one seems to care about resolving this issue. 

How? I’ve had issues all day.  Did you get a post paid account? And they gave you the gift card?

I’m dealing with this issue now. I purchased a new iPad Pro from the Apple store, activated a 10 gb data line and submitted a rebate request. I was returned as “No/ineligible device purchased”. I sent an e-mail to rcsolutions@t-mobilesupport.com requesting help. 

I have received nothing, and tmobile keeps charging me. Wish I’d bought the wifi-only version and stayed away from T-Mobile. 

Like everyone else on this thread, I can confirm that T-Mobile employees have no idea how this promotion works or even that it exists. 

this message board and the phone number provided is gold, thank you so much.

My picture of my receipt cut off the date, so they threw out my claim, no notification. Call the number (no wait time, and spoke to a human being) and they straightened everything out