Hi, so I upgraded my ios system yesterday to ios 10.2.1, and since then my iphone hasn't been able to find any networks. It just keeps saying 'searching'. I was wondering if anyone else was experiencing this and if the problem is ios or if it is my phone. Thank you!!!
Best answer by snn_555
Typically Apple will email a secure link to a one-on-one chat where they screen-share with you as you troubleshoot via iTunes and other methods. In my situation they checked for data ability such as iMessage, email push, and phone call ability over VoLTE. If all that works, it's typically not a software issue and is the carrier's issue to resolve. I did not know about the lack of wireless signal via T-Mobile to ask. It's possible that both issues are caused by the update, but Apple's software and T-Mobile's provisioning would both have to work together to figure out a resolution. I would suspect that given the number of iOS users on T-Mobile and that there would be numerous returns within 14 day purchase windows, that both companies would make haste to rectify. (Of course, most users don't even know they aren't getting VVM notifications, but assuredly users with no signal would notice.)
What would make this easier would be a unified support page for known issues, even though neither would want to openly acknowledge a mass issue, but at least users would have a direction to go and not waste a week on chat, phone, social media, email and other venues of support.