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Apple Watch Error Code 406

M

I have an Apple Watch series 3, with cell option.  I have it paired with my phone however I cannot activate the cellular service.  I get a oops something went wrong page and error code 406.  Paired with to many devices.

I called T-Mobile and nobody seems to know what I am talking about.  So I have been using the device for a month without the cell option.  Can someone please assist.

Thanks

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Best answer by tmo_chris 30 May 2019, 18:11

Sorry to hear you are having a hard time getting your watch activated 😥 This is something that we would definitely need to get a support request opened for. Please call us again when you have a moment so that our specialists can gather the info needed. You can let them know to look at internal document DOC-437039 for all the steps.

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tmo_chris
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Sorry to hear you are having a hard time getting your watch activated 😥 This is something that we would definitely need to get a support request opened for. Please call us again when you have a moment so that our specialists can gather the info needed. You can let them know to look at internal document DOC-437039 for all the steps.

magentatechie
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Righty Oh, definitely something you'll wish to reach out to one of your Tech Experts to investigate and make sure you reference Chris' internal document when you call. 

A couple of questions for you- do you already have an Apple DIGITS line initiated on the account for the watch?  How many total lines do you have and are there any other mobile internet lines (such as for a mobile hotspot device or tablet?)  Do you have any other DIGITS lines, for example DIGITS Talk and Text?

I can't be too specific without peeking into your account (which we can't do in this forum unfortunately), but all of these are things that your Expert needs to investigate in order to fully understand why you're receiving this error message.

P

I have the exact problem and have spent several hours on the phone with T-Mobile tech support and a Digits expert and still not resolved. Does ANYONE know what is going on? Has anyone resolved this. I don’t want to keep calling T-Mobile when they don’t know how to fix this. It is obviously a problem with the digits service. My watch was working previously and just doesn’t anymore. PLEASE HELP.

M

I currently have this same issue.  Apple Watch Series 5.  Called support 3 times now and been on phone for hours with no solution.  Watch has been hard set on TMO end and paired to my digits line.  Still get error code 406.  It is not paired to any other device and just got a new phone as well and has the same issue.  Someone needs to fix this.  An LTE watch is useless on TMO if it cannot be paired.

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