Question

Apple Watch Series 6: No data on cellular

  • 12 March 2021
  • 4 replies
  • 84 views

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  • First activity
  • 5 replies

The previous topic about this problem was closed with a generic “make sure your software is up to date!” message, so here’s a new one.

 

My Series 6 watch (with the latest software) will not connect to cellular. I’m paying for it, I have reception dots, it’s worked with previous watches, but this will not connect. 

 

This is still unresolved and judging by that closed thread, a lot of people are wasting $10/mo on this. It either needs to be fixed, or we need to be refunded for the past several months of watch data. 

 

 


4 replies

Same problem… and my software is up to date. Under the “Cellular” menu I can see that T-Mobile in listed under “Not In Use”. The only option provided is to remove the cellular plan and if you do that you’ll need to set up cellular all over again… which does not solve the problem. In fact, if you’re not careful you may end up setting up multiple lines (and getting charged for all of them).

 

@T-Mobile - You clearly have a provisioning problem that you have yet to fix. Why did you close the last thread? The problem is not fixed!

I Have the same problem with my Apple Watch series 5.When I first got the watch everything was working fine but since October 2020 it has been a complete issue.My watch is up to date and it dosent connect to internet.I can make calls no problem but I cannot access music or Siri or anything related to internet connection. I love T-mobile but this is unacceptable,I am paying 10 dollars but I cannot use it properly. I have already contacted T-Mobile and Apple and they say everything looks fine.And I look at my friends using Verizon in their apple watches and they work just fine.Same Apple Watch in the same spot.And I have sadly considered changing to Verizon because of this problem.T-Mobile you have the strongest network in the US lets put to use !!!!

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Quick update: T-Mobile continues to not work on my watch. 

 

I am completely perplexed by this. I have the same problem with my Apple Watch 6. I’m 3 phone calls in and no solution. On two calls DIGITS employees said they would call me back and didn’t. On the third call the ‘expert’, after a long time already on the phone, put me on hold to talk to a DIGITS employee. Twenty minutes on I was still on hold and had to hang up as I had to go to an appointment. Has anyone found a solution to this problem? I really like T Mobile but their customer service on this is not on point and I may be forced to change provider unless they come forward with a solution. 

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