My incoming calls go directly to voice mail, even though I have at least three bars of signal inside my house and I have no issues with outgoing calls.
Can T-Mobile representatives help me out in this ?
I tried reaching out to customer service number but the wait time is too long.
Thanks,
Vimal
Best answer by vimalkumarr
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+15
What device do you you have? Have you looked at the dB in terms of signal strength outside of just looking at bars? Bars don't actually have a standard, vary by carrier, phone model, and firmware for their relation to dB.
And OBTW, we're assuming that you've already checked the call forwarding on your phone.
Hi Syaoran, I have an iPhone XR.
I have not checked the signal strength outside the bars, Is there a way I can check them out ?
I did reach out to T-mobile tech representatives and they helped me to reset the network settings on my phone, after that I did a couple of calls that did not redirect to voicemail. The representatives would get in touch with me later in the day, for another round of testing.
I will let you know how that goes.
Thanks,
Vimal
Hi Drnewcomb2, Yes, I have disabled call forwarding on my mobile.
I did reach out to T-mobile tech representatives and they helped me to reset the network settings on my phone, after that I did a couple of calls that did not redirect to voicemail. The representatives would get in touch with me later in the day, for another round of testing.
I will let you know how that goes.
Thanks,
Vimal
+10
Did resetting the network settings work? I know that's one of the big troubleshooting steps that Apple recommends.
+15
Thanks for giving us an update. Can you let us know if you've been followed up with?
Hi Drnewcomb2, Yes, I have disabled call forwarding on my mobile.
I did reach out to T-mobile tech representatives and they helped me to reset the network settings on my phone, after that I did a couple of calls that did not redirect to voicemail. The representatives would get in touch with me later in the day, for another round of testing.
I will let you know how that goes.
Thanks,
Vimal
Good luck. I have spend days and hours. Same problem. The last suggestion was to buy a phone from them. I have the problem for two years.
My calls go directly to Voice mail. After working with the T-Mobile store rep, the sim card was replaced, network settings reset, and 5G turned off. worked for a day. the next morning, i had to turn the phone off and back on. Turning the phone off and then back on seems to resolve the problem for the day. any suggestions?
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