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Can I send my old phone to a tmobile store?

  • 27 October 2016
  • 2 replies
  • 49 views

I received my iphone 7 and instead of sending back my iphone6 via USPS regular mail, can I send it to a Tmobile store (to make sure it is not lost in transportation) for I am not a great fan of USPS.

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Best answer by tmo_amanda 28 October 2016, 21:48

Hey @kesselkevin!

If I had my way I'd hand deliver everything, too. You may not have the option to hand deliver it and instead only mail it. Did you do a JUMP! On Demand (JOD) upgrade or just a trade-in? If JOD, the device should be returned to a T-Mobile Retail store. If a trade-in or regular JUMP!, you'll need to mail those in.

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Userlevel 5

Hey @kesselkevin!

If I had my way I'd hand deliver everything, too. You may not have the option to hand deliver it and instead only mail it. Did you do a JUMP! On Demand (JOD) upgrade or just a trade-in? If JOD, the device should be returned to a T-Mobile Retail store. If a trade-in or regular JUMP!, you'll need to mail those in.

Thanks

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