can’t receive verification code from boa

  • 29 January 2023
  • 5 replies
  • 212 views
B
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Can’t receive verification code from my bank 

5 replies

gramps28
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Userlevel 7
Badge +14

Have you tried a different sms app? It happens to me every so often.

B
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Yes it only from my bank I can’t receive the code 

gramps28
Rank
Userlevel 7
Badge +14

I would try contacting tmobile support using messenger on one of tmobile's social media platforms like Facebook or Twitter to see if they can help you they also are a higher tier of support.

F
Rank
Userlevel 7
Badge +16

if that one bank is the only one that you can not receive short code texts from and you CAN receive them from every other business then the issue is with BOA.

 

if you dont receive short code from any business period then you might have to have it added onto your account.

***I like many others come onto this site for assistance and to help others. Marking a reply as helpful or correct helps others with like issues when they try to search the site for assistance. I do not work for Tmobile and my suggestions and or opinions are my own**.~~~~ The site here is primarily peer to peer with some TMO moderation to keep the site in order..They do not have account access..The prefered method would be to contact TMO through either calling in (tier 1 support) or by contacting them through either Facebook/Twitter (tier 2 support)**~~~~
T
Userlevel 3
Badge +3

Can’t receive verification code from my bank 

Just a bit of info I have, I’m also a customer of B of A and I looked back through my text messages and I see they were able to send me a verification code when I set up my Moto 5 g5 with my new T-Mobile account.  I’m not sure that helps you at all but maybe it will help someone troubleshoot this issue.  Good luck.

Cheers, Scott

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