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cellular data doesnt work on ios 14.5 anymore!

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B

Nofal, the default and restore didn’t work for me. The issue is the combination of iOS 14.5 and no credit check.

R

Hi, was anyone able to find a solution to this issue? I have been experiencing the same problem on my new iPhone 12 Pro. And so far I’ve been running back and forth between T-Mobile and Apple and there has been no resolve. 

 

Would love to know if you have any inputs!!

B

I am having the exact same issue. I am on the no credit check plan and also recently updated to 14.5  and having issues. Even worse, I just reset my network settings, and now I can’t even connect to my home wifi, so my phone is literally unable to do anything except make and take calls and texts. 

S

I have been through 3 rounds with T Mobile and have been waiting for “Shelly” from Tech support to call me back for several days. I am not happy.

S

I have the same problem, following.

S

I am still without Cell Data. I have been to Tech Support 3 times and had 2 tickets written, 53732084 and 35387896. One Tech person never called me back one did 3 hours after the scheduled time and one is 4 and a half hours late… One Tech told me it was a phone problem, call Apple. Apple tested the phone, hardware is good. Reset like factory and no change. Service center wiped all software from the phone and re-flashed it, no change.  Currently running 14.6. A helpful rep at my local store worked the problem for 2.5 hours and thinks the problem is with permissions to access Data but can not get any help from techs higher up. I am in a position where T Mobile and Apple are pointing fingers at each other. I personally think the guy a the store is correct about permissions. I am headed back to the store tomorrow and if I can’t get resolution I am thinking of moving to Visible. This thread should not be marked as solved, it is NOT! Does anyone know how to get to higher level tech/customer support? T Mobile are you listening?????

E

Fwiw, here’s what T-Mobile told me, as I was stuck on the road with zero ability to connect with anything and totally steamed. I went through the whole schtick- reset the phone, be sure all the stuff was set to cellular etc. Finally got a T-Mobile tech specialist. Here’s what I was told: When T-Mobile merged with Sprint, my Apple 8S (running the latest 14+ Apple update) would need a new SIM card. Am I happy? Nooo. I have a ton of information on my phone I’m going to lose with a new card, but that’s what I was told 2 days ago, Sept 8. Anyone else been advised of this?? (Long live antitrust…)

D

I’ve had a trouble ticket opened for four days since this past Friday.  Hopefully they have an engineer working on it. It’s easy to blame Apple on this one because it started happening after the iOS 14.5 upgrade, but I strongly suspect this is a problem with T-Mobile:

  • It’s only happening with No Credit Check plan customers. Customers who have switched plans or swapped SIMs to other plans immediately have their phone work
  • For most customers forcing LTE does not work, however for a few it does
  • The error in the browser is Domain=NSURLErrorDomain Code=-1001 "The request timed out."

All of this together leads me to believe that T Mobile has some kind of incorrect network configuration issue. Although the phone appears to have signal and connectivity, it’s acting as if the cellular network is denying traffic. 
If this truly were a problem with iOS, it would happen for all 5G customers and across multiple carriers. You would be hearing about it a lot more.

F
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sim cards dont keep personal info on them...its only telling you which carrier/towers to connect to and which not to connect to.

***I like many others come onto this site for assistance and to help others. Marking a reply as helpful or correct helps others with like issues when they try to search the site for assistance. I do not work for Tmobile and my suggestions and or opinions are my own**.~~~~ The site here is primarily peer to peer with some TMO moderation to keep the site in order..They do not have account access..The prefered method would be to contact TMO through either calling in (tier 1 support) or by contacting them through either Facebook/Twitter (tier 2 support)**~~~~
E

Thanks, fireguy. Had no idea. Was having panic attacks thinking I had to reenter a ton of stuff. Will copy it anyhow….I hope people see this. Although I don’t believe this was the issue 2 years ago. Dunno. Mine was fine up until a few months ago.

Thanks again.

S

I posted looking for help on the Tmobile Facebook page which got me in a session with a advisor but no resolution other than she would escalate my trouble ticket and then will check back next Monday… Pretty much the same story I have been getting. I checked back on FB to see if anyone had left any comments or suggestions about this problem but T Mobile had taken down my post. It seems the standard response is to say wait 3 days for the trouble ticket to get addressed and they will contact you back which so far is 1 for 4 contacts. I am headed back to the store today to see if I can find a resolution. Looks like a permissions issue for Data, reading above that big dog got the issue solved by migrating to magenta 55+.

S

Pss575, Yes it does make TMobile useless.They will tell you it’s your phone, NOT. Mine works just fine on Visible. I am now running Visible and Tmobile side by side on my Iphone12 pro. NO issues with Data on Visible. I will likely move to Visible is it proves to be reliable for the next couple weeks, so far it’s great!

P

STA2lt - I called customer service. They told me that they are upgrading the next work settings on the two phone lines ( coincidentally the IPhone 12 phones on that line) and that was the issue. They said a tech would reach out. This is a major issue on their side given they immediately credited my account $15 without asking. I’m giving this 2 days and then I’m leaving T-Mobile. How can you not address such a big issues with the flagship IPhone 12 and leave 100s of customer with essentially a brick phone ( no cell data ). 

A

Same here, I have contacted both T-Mobile and apple store. No luck...

S

Pss575, Good luck. They posted 2 20 dollar credits to my account but never solved the issue. My daughter on the same account has the same issue with her 10s. I had 3 tickets elevated but they all came back with it’s your phone. My sim card ran fine in the phone at the Tmobile store, but feature this they were running 14.1 IOS. Everyone is very sorry and friendly but I was only able to get 2 of 4 people who promised to call me back to do so. I posted on the Facebook page and got the best help there from Heidi but with the same end result. My post was not totally positive about Tmobile and they pulled my post down. If you get a resolution or not please post back here so we can she what happened. THANKS

tmo_mike_c
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This’ll need to be sent to our network engineering team with a Trouble Ticket. You’ll have to contact our Tech Care team and they’ll file one for you to get this resolved. 

J

Same issue. No credit check plan. iPhone 12 mini. Updated to iOS 14.5.1 and broke cellular data. Oddly, Ookla Speedtest app works, but no other apps can access internet over cellular. Did all the things, including a factory reset. No success.

J

Sta2lt what was the solution as I am experiencing the same issue. And submitted a trouble ticket over a week ago. 

S

Jass, They would not tell me. She said she made “some” adjustments on her end. I did it by Chat so I could work on my phone while working with the rep. Several times I had to hard rest my phone. Good luck.

 

P

Pss575, Yes it does make TMobile useless.They will tell you it’s your phone, NOT. Mine works just fine on Visible. I am now running Visible and Tmobile side by side on my Iphone12 pro. NO issues with Data on Visible. I will likely move to Visible is it proves to be reliable for the next couple weeks, so far it’s great!

I use my Pixel device right next to my GF’s iPhone 12 Max Pro. When testing she will get slower speeds. For example one time she was getting 4.5 - 25 Mbps and I will get 300 on 5g. We have tested at numerous locations. Even pulled the sim out to reseat it. Next is to either use eSim or get another SIM card.
It wasn’t always that way prior to 14.5/.6 releases. Something is up with Apple’s firmware compatibility with the T-mobile network. So yes it is does seem to also be a phone compatibility problem. Numerous people are having this issue with iPhones and some Samsung devices. Hopefully 14.6+ will fix these issues. 

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