Question

Do upgraded phones purchased online come with an activated sim card?

  • 31 March 2020
  • 3 replies
  • 183 views

Im upgrading my android phone to apple and i would usually just transfer the sim card, but the iphone im getting uses a different sized sim card. Do I have to activate the sim card online  once the phone arrives? how do I do that?


3 replies

Userlevel 6
Badge +13

All phones purchased from T-Mobile come with a SIM card in the box.  The SIM does not come activated though.  If you need or want to use that SIM, you can call Customer Care to activate it.

However, if your current SIM works, you might as well swap it to the new phone and save the new SIM as a spare.

Userlevel 6
Badge +14

Hi there!

Our Community folks posted some great info. Do you have any other questions?

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