Question

Enabled touch ID in the iphone app, now it doesn't work

  • 25 June 2020
  • 2 replies
  • 238 views

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When I logged into the iphone app today, I accepted the option to use touch ID.  Now when I go to the app, I’m presented with “Sorry we’re not ready for you yet.  We’re working on improving your app experience.” with a button “Go to my.t-mobile.com”.  No other buttons or options.

Rebooting the app doesn’t help.

I’m pretty sure that I have the latest version of the T-mobile app.  iOS version is 13.5.1.  iPhone 6S.


2 replies

Userlevel 2
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There may have been a temporary glitch causing the issue. Can you test again? If not, the next step I’d recommend is to uninstall / reinstall the app.

You can try to perform a full restore with iTunes and see if the problem would be fixed.

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