I would like to ask how to file a complaint? I was informed of a promotional sale wherein if I add a line, I’ll be qualified for a buy 1 get 1 promotion. So that’s what I did. I added a line and even bought 4 phones. When I called, the agent told me that I’m not eligible. And now I am very anxious and frustrated. After all the assurance from the AGENTS that I’ll get rebates, I get an information like this. i WAS MISINFORMED AND DECEIVED.