Free phone promo

  • 26 June 2020
  • 1 reply


Been having issues with my phone bill since I decided to add 4 lines to my plan. I was given the promotion of 2 free galaxy phones for adding a line then they had the promotion of free Iphone 11 with trade in and then credit on another iPhone 11 with trade in. Now her in June 6 months later I am noticing that I amstill being charged for all 4 phones and no credit is being given anywhere on my bill. How does the promotion work because I am confused and no one seems to know how to explain. 

1 reply

Userlevel 2
Badge +10

We can’t see your account in the Community, so it’s hard to see what’s going on. Generally, you’ll see monthly recurring credits that equal some or all of the monthly cost of the device, depending on the promotion. But to find out what’s going on with your specific promotion, you’ll want to contact us. If you don’t want to call, you can reach out through Facebook, Twitter, or in the T-Mobile app.