Question

HD Video on Tablets

  • 30 April 2022
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I am not getting HD video when streaming media on my iPad Pro while I’m using cellular data. I have gone into the settings on these streaming apps and selected the high quality streaming setting and it hasn’t done any good. I have the ONE Tablet Plan for $20 and have the ONE Plus Promo as an active add-on on my iPad line. When I go to my profile on my online account and select the iPad line, HD video is toggled off by default. When I try to enable it I will either get a “This line is not eligible for media settings” error or “Update Operation Failed” with a pink OK button to close the popup box. Are tablets no longer eligible for HD video streaming on T-Mobile’s network? 


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