I sent my iphone 6 as trade-in for the iphone 7 offer as soon as I received my new iphone and I received receipt confirmation by assurant on October 31. Today, I am still expecting an email confirming the trade in price and application of the credit to my account. Could you please let me know how long did you wait before receiving price confirmation? All of my friends received such confirmation within two days after receipt of the phone so I don't understand why is it taking so long for me. Thanks a lot!
Best answer by tmo_chris
Hey there 😊 Trade in credits can take up to 1-3 billing cycles. Since you have received your conformation of receipt, it shouldn't be too much longer.