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I can't get the volume to work for phone calls or message alerts but it works fine for using my alarm clock

  • 7 February 2017
  • 3 replies
  • 8 views

I Have reset my phone settings several times and I still can't get the volume to work for my calls and messag alerts so I am missing a lot of important calls. My alarm clock works fine so I don't understand why it works and my call and message tones

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Best answer by tmo_marissa 13 February 2017, 18:55

Hey @jlcody89‌!  This is strange - is this still happening?  I know this might be super silly, but is it possible that the phone's ring/silent button was switched by accident?  I know that typically alarms will still sound if this button is engaged, but calls won't.  Please let us know if you still need assistance!

- Marissa

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Userlevel 6
Badge +13

Are you on version 10.2.1 (14D27) T-Mobile 27.2 by chance?

Userlevel 6

Hey @jlcody89‌!  This is strange - is this still happening?  I know this might be super silly, but is it possible that the phone's ring/silent button was switched by accident?  I know that typically alarms will still sound if this button is engaged, but calls won't.  Please let us know if you still need assistance!

- Marissa

Userlevel 6

Hi again @jlcody89‌!  Just wanted to touch base here - how is everything going?

- Marissa

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