Question

I cant receive text messages from SimpliSafe

  • 16 March 2022
  • 3 replies
  • 124 views
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I switched from AT&T carrier to T-Mobile.  Now I can’t receive security texts from SimpliSafe.

3 replies

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call in to TMO or contact them through Facebook/Twitter and have them add on short code texts..it is not something that is automatically added onto your account since not everyone wants it.

***I like many others come onto this site for assistance and to help others. Marking a reply as helpful or correct helps others with like issues when they try to search the site for assistance. I do not work for Tmobile and my suggestions and or opinions are my own**.~~~~ The site here is primarily peer to peer with some TMO moderation to keep the site in order..They do not have account access..The prefered method would be to contact TMO through either calling in (tier 1 support) or by contacting them through either Facebook/Twitter (tier 2 support)**~~~~
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I have the same issue after switching from AT&T to T-Mobile. T-Mobile checked my account to be sure that short code texts were enabled, They assured me that they were, but I still cannot receive texts from the code 82539, the simplisafe short code.

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Resolved… I tried sending STOP and then START to 82539. That resolved my issue!

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