Question

I'm getting an error trying to buy a new iPhone and a new line

  • 2 August 2021
  • 4 replies
  • 1113 views
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I try it online,  it doesn’t work I get this error “Your current T-Mobile account type isn’t supported on apple.com.”

 

I also went to the apple store,  no luck,.  

 

This is a standard phone.  I’m trying to do the yearly upgrade program.  I have two lines currently, already doing the yearly upgrade program.  

 

This would be a new line and new phone.  

4 replies

B

I’m having this issue as well. I’ve been in the iPhone Upgrade Program for a couple years and I wanted to switch my current iPhone 12 Pro for a 12 mini when I got this error. 

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what plan are both of you on? and how many lines do you currently have on said plan?

***I like many others come onto this site for assistance and to help others. Marking a reply as helpful or correct helps others with like issues when they try to search the site for assistance. I do not work for Tmobile and my suggestions and or opinions are my own**.~~~~ The site here is primarily peer to peer with some TMO moderation to keep the site in order..They do not have account access..The prefered method would be to contact TMO through either calling in (tier 1 support) or by contacting them through either Facebook/Twitter (tier 2 support)**~~~~
B

I’m on the “Magenta 1.0 Amplified” plan with 2 phone lines and 2 Apple Watch lines. 

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I’m on Business plan with 4 lines.  I got same message when I tried to upgrade on Apple.

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