Apple

iPhones, iPads, and Watches

  • 1,163 Discussions
  • 3,169 Replies

1163 Discussions

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Mo LeeFirst activity
asked in Apple

Activating Apple watch on stand alone line

I had a question concerning setting up an Apple watch on a stand alone line. I purchased the Apple Watch from T-mobile and was required to add a new line. I did and the watch was mailed to me and can see an additional number in my T-mobile account. However, the watch is not functioning as it is supposed to so I am assuming that we do not have everything set up correctly.My wife has paired the watch with her phone. But when I call her cell number the watch doesn’t ring or anything. When I call the number that was added to my account, the call goes right to voicemail. But the funny thing is my wife can make calls from the Apple watch and the caller id shows her cell number number but again she can't receive calls on the watch.Is there something we are missing with the activation process of this Apple Watch and new stand alone line? 

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3 months ago
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blanFirst activity
asked in Apple

overriding voice mail greeting

what key allows a caller to override (skip) my voice mail greeting? It used to be # but that doesn’t seem to work anymore.

0
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3 months ago
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Whitneybug2Novice
asked in Apple

Apple watch upgrade line

If I wanna upgrade my apple watch. But still owe on the other one. Am I still paying off the old one when I upgrade? 

0
W
3 months ago
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SheryrnFirst activity
asked in Apple

Address

I have lost the label to return my old phone as I have upgraded, I have been on hold so many times with customer service to no avail.

0
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3 months ago
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Vtarchmom16First activity
asked in Apple

Changing the default generic message

Hi, I know there is a way to do this but I’ve forgotten how… How to I go about changing my Default message to one that I personalize, the one that is used every day. Then, for custom, I would use that for when I’m vacation and leave a message about who to contact, etc. I am a Laryngectomy (no Voice Box) so having to switch messages all the time would difficult and I would have my daughter record the Default/everyday message for me. And I when I have a day off, I can do that custom message myself but this way, I’m not always changing the message.  and where do I find my 4 letter password that I supposedly send up when I bought phone? My  last 4 digits of cell is not doing it… 😞

0
V
3 months ago
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Sparky11Novice
asked in Apple

can't connect to 2.4G

It seems our security camera only supports 2.4Ghz, so I created 2.4Ghz network in my T internet.  But my phone doesn’t want to connect to it (because my phone which has the app and the camera need to be on the same wifi).  I hope this makes sense..  Any help will be appreciated.thank you in advance

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3 months ago
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MannySFirst activity
posted in Apple

Voicemail on a 8Plus not coming in

I have an 8 Plus Iphone that works fine except my voicemails don’t come through. I have to go the keypad and press 1 to listen to them. Any ideas on a fix? Tech support was a joke.

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3 months ago
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clairemaireFirst activity
asked in Apple

I cant send texts to non iphone users

After the second to last iphone update, I stopped being able to send text messages to non-iphone users. I can send and receive imessage. I can receive green texts, but I cannot send them. they go undelivered.

0
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3 months ago
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Lesly058Rookie
asked in Apple

why does my phone bill keep increasing?

I noticed that my bill kept increasing it was $64 then $71 now $75. I checked and the only thing that changed was the price for equipment which I don’t know what it means but it went up. I even traded in my device but ended up being worth nothing even though when I first got my phone it said the device I traded in was $400

7
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Community Manager
3 months ago
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juliak47First activity
asked in Apple

iphone 15 as gift

I received an iphone 15 as a gift, bought from a t-mobile store I think.  I just switched to t-mobile and got new phones.  How can switch my current phone out to the iphone 15 and give my husband my current phone?  He has an android phone with a t-mobile sim.  My current t-mobile phone is a Pixel 8 with an esim.  Do I need to contact t-mobile to do this?

0
J
3 months ago
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pschenneFirst activity
asked in Apple

iphone 11 black screen

my iPhone 11 screen is dark all of a sudden. Does anyone have any fix for this?

3
X
3 months ago
A
AracelihcFirst activity
asked in Apple

paying my old bill from a disconnected number

I had a line that had to be disconnected however I still need to pay for my phone. But don’t have access to online because the number is disconnected 

1
gramps28
Pillar
3 months ago
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LkoolFirst activity
asked in Apple

error code 004

I got error code 004 T-Mobile internet app

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3 months ago
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odamlFirst activity
asked in Apple

my iphone xr is blocked by sprint

I bought this cell phone in international trade, brand newimei 1: 35 288911 266950 2imei 2: 35 288911 214641 0Question 2: Can I hire sprint if I am international (Chile)? Would this help anything?

4
syaoran
Pillar
3 months ago
T
TheaboveFirst activity
asked in Apple

Feit floodlight camera device not pairing

My newly installed Feit Electric floodlight camera device is not pairing. The device & iPhone must both connect thru 2.4Gh channels. I don’t know how to make this happen nor do I have visibility to such details. 

5
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3 months ago
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Mark PedeltyFirst activity
asked in Apple

tickets closed but not fixed

I can send calls but all callers not in my contacts either go straight to voicemail or are dropped. Three tickets have been opened but are then closed despite the problem persisting. Support keeps wasting my time doing all of the same settings checks and then eventually opens a ticket. I think they close them because it appears that their calls go through. Two, one of which was named Dave, swore they’d work on it and call my wife’s phone to help me after doing so for a day. I’ve tried everything. I’d like to drop T mobile but they are the only signal where I live. I’d be willing to change numbers and swap out SIMs.  Tired of spending hours a week repeating this same ineffective process every week. Suggestions?

0
M
3 months ago
1
1triniboyFirst activity
asked in Apple

I need to report my daughters phone stolen in Brooklyn New York. She was in a Mcdonalds when it happened.

My daughter just got her phone stolen at a McDonald in Brooklyn New York. How to report this to Tmobile?

1
gramps28
Pillar
3 months ago
S
StevenJRookie
posted in Apple

Incredibly horrible incompetent service!

A warning to prospective and current T-Mobile customers...Reconsider this company as your provider if you expect to ever get a phone unlocked and able to be reused. (despite all of their specific criteria being met) - All customer service calls get forwarded to a call center in India where they have no idea how to correct common problems. The primary goal is to prevent the call from being escalated to the floor manager. Even after it is escalated, the managers don’t know how to correct common in-house issues. Even more unfortunate is the fact the local T-Mobile employees who are extremely helpful have no control over this as T-Mobile has implemented a system which prevents common issues from being resolved. Most customers give up and purchase a new phone from a new carrier. Currently I have over 24 hours invested in an attempt to get a single phone unlocked. The wonderful local employees at T-Mobile (Erik Farmer and Matt Maes) have also spent in excess of (7) hours attempting to resolv

12
F
Pillar
3 months ago
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jdlewis6First activity
posted in Apple

Furious about "360 Protection"

My mom has been a member with T-Mobile for like 12 years now and I have nothing but good things to say abuot them, but this 360 Protection is HORRID. I sent out my cracked phone and received a replacement in the mail. Easy right??? Yeah too good to be true. A week into my new phone, the screen stopped working. It has been a full 24 hours without a phone. I called them and they say it will take 24 hours to send me a “label” which I then have to drop off at Fed Ex… and then I will have the phone shipped to me after the broken phone is processed by Fed Ex. They sent me a defective phone and I should get a new one instantly. This is ridiculous that I have to wait AT LEAST 3 days to get a phone after THEY SENT ME a defective one. In fact, I wish I just kept my old cracked phone. AT LEAST IT WORKED!!!! 

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3 months ago
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NusimaFirst activity
asked in Apple

iphone11 custom voicemail message

My iPhone11 reverts to the standard message. I have a great recorded custom message and want to use it. WHY can’t I?

3
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Pillar
3 months ago
E
EvendagsFirst activity
asked in Apple

account balance requirements to upgrade a phone

Can I upgrade a phone of my account has. Monthly balance due? 

1
F
Pillar
3 months ago
R
RonyFirst activity
posted in Apple

Gift Cards

Gift cards never received, I believe T-Mobile has given me false information and appeared to a scam to my opinion. 

2
B
3 months ago
J
JimOSRookie
posted in Apple

The utter and abject failure of my encounter with T- Mobile support of the Cellular option provided by Apple Watches.

The utter and abject failure of my encounter with T- Mobile support of the Cellular option provided by Apple Watches. Original problem: Lost the ability, that originally worked, to make or receive cellular VOICE calls when out of range of cell phone, or when cell phone was turned off….. EVEN THOUGH I was still on the T-Mobile LTE network and had the use of text and GPS. After working with T-Mobile tech, I lost the ability to add a cellular plan to watch (getting Error code 406.) The watch works as normal, when able to go thru the cellular phone. But without being able to use the phone as a conduit, the calls always fail. Apple iPhone 11 Pro Max / Apple Watch Series 7 / All with current software Two hours on the phone with T-Mobile Front end and backend support 4/3 Two hours at a T-Mobile store with representative and backend support 4/4 Two hours at the Apple Store ALL WITH NO ONE WITH ANY CLUE WHAT WAS WRONG Apple sent my Apple Watch off to the regional repair location 4/5 New replace

12
J
3 months ago
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leelynFirst activity
asked in Apple

agent doesn't give all information

Just realized being charged for 2 phones when one was stolen.  Daughter went to get new phone and nothing about using insurance and filing a claim, just told her she could upgrade.  Well now can’t file a claim because she upgraded.  How can I get charged for something that was never explained to her.  Just another money grab.

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3 months ago
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Fer07First activity
posted in Apple

Operator unlocking

My iPhone is locked by the t-mobile operator, due to travel, I want to unlock it so that it is possible to use it with any carrier. What should I do?

1
gramps28
Pillar
4 months ago
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