Apple

iPhones, iPads, and Watches

  • 1,165 Discussions
  • 3,186 Replies

1165 Discussions

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postbolognyFirst activity
asked in Apple

Are backorder dates accurate?

Are backorder dates accurate? Sorry I am new to this but I saw that the Iphone 15 pro max backorder estimated ship date for Black titanium and Natural to be October 3 - October 17. That seems really fast compared to apple’s website. It is a false expected ship date?

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6 months ago
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Bluesteel310First activity
asked in Apple

Problems with iphone 15 pro max

I have a 15 Pro Max on TMobile running 17.0.3. I have had this for two weeks and it freezes using certain native Apple apps: the phone app, Siri and the Apple Store app. (Not the app store but the Apple store.) This is actually my second device. Apple replaced the first one and the problem persists. It's not hardware - unless Apple is making completely crap devices - it's either the OS or some random conflict in apps. The only apps that don't work are native Apple apps listed above. Everything else works. I'm looking to see who else has this problem - there are others - and to see if you've found a fix. Please don't give the standard replies. I'm looking for solutions that don't involve calling Apple or doing the standard stuff. Been there, done that many many times. I have an open ticket with Apple - this seems to be very low on their priority list. Don't ask me to restore the iOS - I've done that many times. Don't ask me to wipe and do a complete restore. Done that too. Many times. T

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gramps28
Pillar
6 months ago
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tlove84First activity
asked in Apple

Battery replacement

Where can I go to replace my battery for iphone X?

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Pillar
6 months ago
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LostspaceFirst activity
asked in Apple

SMS Text

How do you allow your phone to receive SMS text? 

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Community Manager
6 months ago
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suave773First activity
asked in Apple

How do I get records of a line that was suspended 2 months ago?

Need records of calls and text from a line that was suspended 2 months ago

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syaoran
Pillar
6 months ago
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rdr28momRookie
asked in Apple

boundaryRMS123

I recently upgraded to iphone 15 and now whenever I try to forward a text to someone via email the email is blank except for ---boundaryRMS123---.  Can anyone help? I’ve tried the mail reset and phone reset, turning on/off messages, etc.

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6 months ago
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hayleemgFirst activity
asked in Apple

issues with online order

I ordered a phone and Apple Watch on the 21st of September, and it was supposed to be here on the 25th, it is currently October 4th. UPS said it got stolen off the truck, so I called customer care and went to the store and they said the security pin I had was incorrect, so I had to change it to be able to get my phone and watch reordered. They escalated it up to a research team to be able to change my pin and look into it, but I have not heard anything. I am so extremely upset, because the bill is due soon and they are still going to charge me for it even though I do not have either the phone or watch. I have called multiple times, and no one will tell me anything. I want a refund or my phone and watch but I keep getting ran around in circles. How can I get someone to take me seriously and actually help me get this resolved? I am not a Karen by no means, but I am seriously angry at this point. 

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syaoran
Pillar
6 months ago
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api510First activity
asked in Apple

Where’s my iPhone 15 Pro Max?

I ordered an iPhone 15 Pro Max 512 on launch day (09/15). A few minutes after the window of opportunity was open. Had two day shipping included. Everything seemed to be good. I also ordered a 15 Pro 256, on a separate order shortly after. This one had two day shipping, as well. On the 17th I got separate emails with tracking info for each phone with the UPS “Label Created”. The 15 Pro was shipped from Indiana and arrived on 09/22. The 15 Pro Max hasn’t arrived and still has the UPS Label Created message in the tracking info. Looking at the tracking for both, the 15 Pro had 2nd day shipping and the 15 Pro Max shows UPS ground. (It was ordered with 2nd day shipping). My CC was billed for both phones and my statement already has my first payment due in a little over a week from now. T-Mobile order support was contacted on 09/23 and they said they had to open a ticket which would take 5-7 days to find out where the phone was or why it hasn’t shipped. I contacted them again, after the 7 day

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6 months ago
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papalinoFirst activity
posted in Apple

call fowarding

my iphone does not work and I need to foward my call until I get the iphone fix  

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6 months ago
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EbzFirst activity
asked in Apple

voicemail message suddenly in spanish

All of our phones voicemail default message etc are suddenly in Spanish (iPhone and android ).  Google says to go to my account/ voicemail to change it, but the my account menu has nothing about voicemail. Does anyone know how to fix this?

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6 months ago
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DDonnSFirst activity
asked in Apple

Standalone Line Restrictions

I have an apple watch gps + cellular. I’d like to set up the cellular so the watch *doesn’t* receive calls sent to my iphone number -- but only receives calls sent to the separate number assigned to the watch. This works as I want when the watch is set in “Family Sharing” mode -- but then the watch is limited in functionality.Is there any way to have the watch - paired to my phone - and supporting all apps - while having the two numbers operating independently??Thanks for your help! 

0
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6 months ago
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Kellyquinn82First activity
asked in Apple

IPHONE 15

On TV on your commercial it says that I can get the phone on you. Which means you pay for it not me. Why did you LIE? I checked into it and to get it I would have to pay a large amount of money down and have 24 months of payments!!!!Why did you lie? Why?

2
gramps28
Pillar
6 months ago
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KonnichiwaFirst activity
asked in Apple

Apple watch

Why does my watch not show the ambient temperature and UV level?  

0
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6 months ago
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Pam VierlingRookie
asked in Apple

Roaming Violation

I occasionally get the message that I am in violation of excessive roaming.  I have Cellular Data Options - Roaming off, Wi-Fi calling is on.  I live in an area where I drive between 2 states regularly because I am on the border.How do I fix this?  So T-Mobile is going to end my service because of this. 

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6 months ago
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GeneneFirst activity
asked in Apple

IPHONE 13 pro max not recognizing SIMS Card.

My son received a message one day stating that his phone did not have a SIMS Card in it, although he has never taken it out. Ever since, he has to use his email to send messages. He has a IPhone 13 Pro Max. He has tried to take it and put it back and everything. This happened a couple weeks ago.

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Pillar
6 months ago
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goodbyFirst activity
asked in Apple

port question

what port do I use 

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6 months ago
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PJF78657First activity
asked in Apple

how to chage sim on iPhone 13

How to open sim door on iPhone 13? 

1
gramps28
Pillar
6 months ago
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CreekwoodFirst activity
asked in Apple

unable to send or receive Comcast emails on my T-Mobile Apple 14

i am using the Apple Iphone 14 which I received from T-Mobile until recently I could send and receive xfinity/comcast emails on my phone… now I can not. I have contacted Apple and they ran a diagnostic analysis on the hardware/software all is good I can’t get to first base with Comcast…can you help me? 804-513-8065 my name is Larry 

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6 months ago
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gemzruz4312First activity
asked in Apple

nesseges deleterd not by me

Messages are no longer in my Apple phone sent by T-Mobile .. Is the a screen record of why the messages were sent 

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syaoran
Pillar
6 months ago
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CityLady52First activity
asked in Apple

Texts from I Phone to Androids not delivered while in Europe

Just came back from a cruise where we visited Northern Europe...Amsterdam, Denmark, Norway etc. I was unable to text anyone who was not an iphone user (I have an I PHone 12)….no one who had an Android or other brand of watch phone etc. We are supposed to get free texting abroad but this was useless.I did not have the time or desire to phone Sprint customer service during the cruise. I was able to RECEIVE texts from these people but I could not reply to them!! I called customer service yesterday - they were not helpful - after about 18 minutes on the phone listening to niceties, telling me how she wanted to help me - give me great service, yadda yadda yadda and writing down copious notes describing my problem which I had to tell her several times….she finally said she would transfer me to “tech support”…. I waited on hold for a while and the person who answered had no idea why I was calling. Had to repeat the entire issue again.Her solution was telling me to update my I phone to the new

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6 months ago
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CityLady52First activity
asked in Apple

unable to text non iphone users while in Europe

Just came back from a cruise where we visited Northern Europe...Amsterdam, Denmark, Norway etc. I was unable to text anyone who was not an iphone user….no one who had an Android or other brand of watch phone etc. We are supposed to get free texting abroad but this was useless.I did not have the time or desire to phone Sprint customer service during the cruise. I was able to RECEIVE texts from these people but I could not reply to them!! I called customer service yesterday - they were not helpful - after about 18 minutes on the phone listening to niceties, telling me how she wanted to help me - give me great service, yadda yadda yadda and writing down copious notes describing my problem which I had to tell her several times….she finally said she would transfer me to “tech support”…. I waited on hold for a while and the person who answered had no idea why I was calling. Had to repeat the entire issue again.Her solution was telling me to update my I phone to the newest IOS. I doubt this h

0
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6 months ago
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Debbie55First activity
asked in Apple

iPhone 14 transfer

I recently purchased an iPhone 14 from T-Mobile. I am in the process of transferring my stuff from my iPhone 11 to the 14. Apparently, there was an update for the 14, which I am now in the process of updating. That was started 2 hours ago. Is it normal for an update to take so long? My old phone is saying waiting for the update.  Thank you

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6 months ago
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magenta3146553First activity
asked in Apple

Help with Complicated Transfer

I need to do a few things. I would appreciate someone pointing me to the steps:I have an existing post-paid Tmobile phone (physical sim) with a number and plan I want to keep. I have a new Verizon iphone with an esim that is locked for 60 days. After the 60 days I want to: a) remove Verizon; 2) get a Tmobile esim; and 3) transfer my current Tmobile service and number to the esim on my new phone.  I’m guessing lots of steps so please help!  Thank you so much in advance for any help. 

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6 months ago
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liamjackFirst activity
asked in Apple

i phone screen went black, cannot turn off

Screen all of a sudden went black, did not drop or damage. Cannot turn off as the screen is black. Tried to do a force quit but it did not work.

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6 months ago
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PassamanFirst activity
asked in Apple

Can't receive calls

I can make calls, but can’t receive, from any number.  Texts and data work fine, internet is fine, full signal strength

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Pillar
6 months ago
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