Apple

iPhones, iPads, and Watches

  • 1,171 Discussions
  • 3,183 Replies

1171 Discussions

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gemzruz4312First activity
asked in Apple

nesseges deleterd not by me

Messages are no longer in my Apple phone sent by T-Mobile .. Is the a screen record of why the messages were sent 

1
syaoran
Pillar
6 months ago
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CityLady52First activity
asked in Apple

Texts from I Phone to Androids not delivered while in Europe

Just came back from a cruise where we visited Northern Europe...Amsterdam, Denmark, Norway etc. I was unable to text anyone who was not an iphone user (I have an I PHone 12)….no one who had an Android or other brand of watch phone etc. We are supposed to get free texting abroad but this was useless.I did not have the time or desire to phone Sprint customer service during the cruise. I was able to RECEIVE texts from these people but I could not reply to them!! I called customer service yesterday - they were not helpful - after about 18 minutes on the phone listening to niceties, telling me how she wanted to help me - give me great service, yadda yadda yadda and writing down copious notes describing my problem which I had to tell her several times….she finally said she would transfer me to “tech support”…. I waited on hold for a while and the person who answered had no idea why I was calling. Had to repeat the entire issue again.Her solution was telling me to update my I phone to the new

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6 months ago
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CityLady52First activity
asked in Apple

unable to text non iphone users while in Europe

Just came back from a cruise where we visited Northern Europe...Amsterdam, Denmark, Norway etc. I was unable to text anyone who was not an iphone user….no one who had an Android or other brand of watch phone etc. We are supposed to get free texting abroad but this was useless.I did not have the time or desire to phone Sprint customer service during the cruise. I was able to RECEIVE texts from these people but I could not reply to them!! I called customer service yesterday - they were not helpful - after about 18 minutes on the phone listening to niceties, telling me how she wanted to help me - give me great service, yadda yadda yadda and writing down copious notes describing my problem which I had to tell her several times….she finally said she would transfer me to “tech support”…. I waited on hold for a while and the person who answered had no idea why I was calling. Had to repeat the entire issue again.Her solution was telling me to update my I phone to the newest IOS. I doubt this h

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6 months ago
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Debbie55First activity
asked in Apple

iPhone 14 transfer

I recently purchased an iPhone 14 from T-Mobile. I am in the process of transferring my stuff from my iPhone 11 to the 14. Apparently, there was an update for the 14, which I am now in the process of updating. That was started 2 hours ago. Is it normal for an update to take so long? My old phone is saying waiting for the update.  Thank you

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6 months ago
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magenta3146553First activity
asked in Apple

Help with Complicated Transfer

I need to do a few things. I would appreciate someone pointing me to the steps:I have an existing post-paid Tmobile phone (physical sim) with a number and plan I want to keep. I have a new Verizon iphone with an esim that is locked for 60 days. After the 60 days I want to: a) remove Verizon; 2) get a Tmobile esim; and 3) transfer my current Tmobile service and number to the esim on my new phone.  I’m guessing lots of steps so please help!  Thank you so much in advance for any help. 

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6 months ago
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liamjackFirst activity
asked in Apple

i phone screen went black, cannot turn off

Screen all of a sudden went black, did not drop or damage. Cannot turn off as the screen is black. Tried to do a force quit but it did not work.

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6 months ago
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PassamanFirst activity
asked in Apple

Can't receive calls

I can make calls, but can’t receive, from any number.  Texts and data work fine, internet is fine, full signal strength

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F
Pillar
6 months ago
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Fábio A.First activity
asked in Apple

Prepaid eSIM app - Error 505

I’m from Brazil and I tried twice to purchase a Prepaid eSIM plan.I received an error 505 when I finalize the order and my debit card had successful debit with status Pending.I believe this order will be cancelled in my debit card but I’d like to know what is this error.All of my billing information are correct and I’d like to arrive in the USA with this eSIM activated.I’m using an iPhone 12 Pro Max I will appreciate any help.

5
Q
6 months ago
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LisaWiFirst activity
asked in Apple

Can't accept incoming calls

I have the new iPhone 15 ProMax. When my phone rings, I answer and there is no one there.  I asked a friend to call me and my phone rings and when I answer, her phone continues to ring like the phone hasn’t been answered.  I think I have something wrong in the settings, but can’t figure it out. 

2
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Community Manager
6 months ago
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CwittFirst activity
asked in Apple

After paying my Iphone off in full, is there anything I need to do before trading it in at Apple?

Hey there! So my iPhone 12 Pro Max that I originally did a 24 month payment plan on is fully owned by me now. I want to trade it in for an iPhone 15 pro through apple since they will give me $100 more than T-Mobile since we have an older grandfathered in Sprint plan, and I just wanted to make sure there wasn’t anything that I had to do with my account or anything before I try to do a trade in. I would hate to reserve a phone for pickup just to not be able to trade in my phone. Thanks!

2
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Pillar
6 months ago
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RedappleFirst activity
asked in Apple

why wont tmobile let me pay monthly when trying to upgrade my phone?

I’m trying to get a new phone by upgrading and it only gives me the option to pay in full which isn’t what I wanted. I wanted to get the iPhone 13 in pink which it says back order could this be why?

2
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Pillar
6 months ago
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oct9asianboatguy1990First activity
asked in Apple

Got to pay for not to get, its just a fitness tracker not like what they say about it, over price ....

Disappointed of the service for the cellular plan of the over price $900 fitness tracker, need to know what to do if I have to spent hrs many time for the TMo tech try to help me trouble shoot and try a thousand different way to get the watch to connect to the cellular plan so I can work without the phone pair to it. I been have it since March and I found out it did not work after my phone out of battery, I call and got help then the watch start to work with the cellular plant, I can call voice call when not pair with th phone but after not long when my phone die I can't use to call but still only text message. yesterday was the third time I have time to call the T-Mobile ask for help then first he unpair the watch then add the cellular plan again then it work for couple times test call but I found out 10 minutes latter it don't have service and he call me back after 30 minutes to check then toll me to bring it to the store. I am very disappointed, please tell me what I should do, Im p

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6 months ago
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ecarpenter70First activity
asked in Apple

Is a hotspot necessary?

Is it helpful to have a hotspot device to connect an iPhone 14 to or is using the phone as a hotspot enough? 

0
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6 months ago
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kimce22First activity
asked in Apple

Phone number

Is there any way to change my phone number on the app?

1
gramps28
Pillar
6 months ago
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Nicolee45First activity
asked in Apple

Shipping iphone 15 to APO address

Called Tmobile customer support and they said iPhone 15s are not currently being shipped to APO addresses.  I am a military member living in Japan.  They said I could have it shipped to the states where someone else could ship it over to me and then I could ship the trade in back.  What is the safest way to do this?  I have had packages denied before due to lithium batteries being present.

2
S
6 months ago
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paulpasacretaFirst activity
asked in Apple

print text history

So, my Dad passed away last year. :( i really wanted to print out my text history with him.is that possible?? i hope so!

3
gramps28
Pillar
6 months ago
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MDSFirst activity
asked in Apple

phone only works on speaker

My iPhone only works on speaker for calls. Can’t even use headphones. 

0
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6 months ago
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TaLiTiLuFirst activity
asked in Apple

Switch to Go5G Plus Family Plan

We are a family of 6 on an old grandfathered in T-Mobile plan. We are considering switching to the Go5G plan.We can trade in up to 4 older phones to get new iPhones, correct? Once we are on the plan, can all 6 of us upgrade to new phones in 2 years, or only 4 of us? Can we expect an upgrade value of $1000 in 2 years if we trade in our 15 Pro models then? I was told we could not get the “get 3rd line free” that is offered right now when you switch, which deosn’t make sense to me. Customer rep is working on that. If we get that, the 3rd line is free going forward, right? Not just the first and/or second year, correct? Do you think the deal is a good one? Paying $255 per month, and being able to upgrade 6 phones every 2 years?

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6 months ago
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SeaBee_GurkhaFirst activity
posted in Apple

$35 charge

Does anyone know if the $35 device connection charge can be waived? Never paid the device connection charge in past years (I used to call customer service and they would waive it, upon online order via T-mobile app).

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6 months ago
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Connie123First activity
asked in Apple

Iphone left on American Airlines plane help baby pictures on phone

My daughter with baby traveled last week to other grandparents and left her phone on plane last week. She immediately knew she did this and called American Airline desk and they had it. She filed a claim but they still have not returned it. This was in CLT.  Not sure how long to wait before reporting it lost. Is there a way to tell from my T-mobile account if the pictures from her Iphone are in the cloud? That is the most important thing. 

3
syaoran
Pillar
6 months ago
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GnukutoFirst activity
asked in Apple

Upgrading iPhone 11 to 13

Im upgrading from an iphone 11 to 13.  Do they use the same sim card. I'm purchasing online so I have to do this at home. Thanks

1
F
Pillar
6 months ago
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EricdeerFirst activity
posted in Apple

hi im eric Deering

  

1
F
Pillar
6 months ago
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airstreamchickFirst activity
asked in Apple

Charged for a Directory Assistance call I didn't make.

On September 2, I was charged $2.99 (plus taxes/fees) for a Directory Assistance call that I did not make. How can I get this charge removed?

1
syaoran
Pillar
6 months ago
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sam2022mitaFirst activity
asked in Apple

Add esim in Japan on iphone15 pro

i’m thinking to upgrade my iphone XR - red, to iPhone 15 Pro.Is it possible to add esim when I traveled to Japan ?ThanksSam

1
gramps28
Pillar
7 months ago
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infosec-jaxxFirst activity
posted in Apple

Postpaid eSIM Updated w/Unrequested Changes

This pertains to a brand new iPhone 14.  Since yesterday, I noticed that the cellular signal on the phone fluctuating rapidly, despite remaining static in the same room.   In addition, I also noted the following: After a factory reset, and selecting “keep eSIM”, the cell line does not engage during the phone setup after reboot.  It only reads “SOS”.  The cell line is present after finishing set up though.  This is divergent from baseline behavior, where the cell is active and can be used for activation. The cellular service cannot access the standard T-Mobile DNS servers when a proxy app is engaged for testing.  This is also different from the baseline, where DNS worked with the proxy just fine.  Using external DNS servers works, oddly enough. The Apple’s built in Field Test tool ( dial *3001#12345#* ) shows abnormal values, such as changing LOC values, which if i understand correctly, should be unique to every cell tower. I contacted support and there wasn’t much they could do and rec

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7 months ago
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