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iPhones, iPads, and Watches

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CagFirst activity

asked in Apple

Gift cards

I received my gift card site, added the cards to my phone . they appear on the phone but when I tried to use they were not accepted.I tried to check the balance but cannot get the way i found useful, ie no balance shown.

7 months ago

cartographerFirst activity

asked in Apple

Chewy site not reachable on 5G broadband

I am in Waterboro Maine, and Chewy’s website frequently tells me site unreachable, can not establish secure connection. 172.58.203.243 is the IP address that whatismyIP tells me I am at. I tried two computers on WiFi with the T-mobile provided 5G/WiFi/Ethernet modem. Sometimes it logs in just fine, but I can’t add items to the cart, sometimes it says it can’t reach the website. Different browsers such as Firefox and Brave were tried. I am running Mac OS Monterey. It is very random. I don’t know if it is related, but I find I can’t open more than one game on my iPad using the same WiFi, as the games say there is no internet. And yet the AppleTV continues to stream just fine. Is the router just not streaming traffic properly?

7 months ago

BobbyjFirst activity

asked in Apple

i can not acess my pandora premuim

i can not acess my pandora premuim service

7 months ago

audpetFirst activity

asked in Apple

Global Tel Link Calls

I was receiving calls from an inmate using Global Tel Link; all of a sudden calls stop coming thru; does not ring on my iPhone at all. However, the inmate can hear it ringing. Why is this happening and how can we fix it.

7 months ago

stevedubyaFirst activity

posted in Apple

Prepaid plan doesn’t allow cancelling unless you call.

I tried the e-sim app on my phone to see if t-mobile’s coverage was any better than my primary carrier. It was almost the same. I tried to cancel on the T-mobile app and web app and there is no way to do it. The mobile app gave a page that said something went wrong and I couldn’t get past it even after force quitting so I deleted the app. You have to call their prepaid division and talk to a rep who puts you on hold while you’re forced to listen to loud, terrible pop music. Then when they return after a long wait they try to offer you a better plan. NO!!! So while I was interested in T-mobile as a carrier this experience convinced me I’d be crazy to sign on with them…ever!

7 months ago

LucienHenry813First activity

asked in Apple

Single text displays multiple times under usage with same time stamp

When looking under the usage for my text messages I have noticed at times there can be multiple outgoing texts messages showing ( anywhere from 2-7) that I have only sent one message with the same time stamp. What would cause this?

7 months ago

jtr812First activity

asked in Apple

can i see a text log from 2016

I am looking to help getting a phone number from 2016. The phone number was blocked in 2019 however I am looking to restore the phone number and contact this person, does tmobile keep a record of incoming/outgoing messages?

7 months ago

purpleroseFirst activity

asked in Apple

iphone 13

Anyone else having their volume just mute by itself? I have to keep restarting my phone to get the volume back on. Any help would be great!!

7 months ago

DfeniolaFirst activity

asked in Apple

tablet discount

Anyone know how long the tablet discount will run for? I was hoping to go in on Thursday and get it in person?

7 months ago

Cheat code cheaterFirst activity

asked in Apple

short codes

What short codes are being used to hide the number and how can I figure it out what code is 500

7 months ago

mwilk1nsFirst activity

asked in Apple

Unable to receive MMS messages from a short code

I have an iPhone12. I used to have Sprint as my carrier but now T-Mobile. The chat bot feature is not helpful either because it prompts me to sign in and then when I put in my username it kicks me over to an old Sprint help page. I have been unable to receive MMS messages from a short code I am opted in to for about 2 weeks. I have tried reseting my network settings, I know that I have enough data to receive larger images/gifs and messages, I have tried shutting down my phone and turning it back on. The weird thing is I am still able to receive shorter form, SMS messages from this number, just not MMS and I know that other people with different carriers are able to receive these MMS still. Any advice is welcome.

7 months ago

ZapbygeoFirst activity

asked in Apple

costco member benefits

I am wondering why I was told that I didn’t get my benefits (prepaid Mastercard) when I switched over to T-Mobile and purchased two new IPhones at Costco, because I tried to submit my promotion code too early? So now I’v lost out on $600. Is there anyone that knows how to remedy this?

7 months ago

FootfixerhjFirst activity

asked in Apple

Problem with I 14 phone and Vonage

I have the T Mobile 5G wifi box and a land line through Vonage…If I call the Vonage number at home from my I Phone, the cell phone doesn’t register that the land line is ringing although the home base unit is ringing through the Vonage line. If I call I phone to I phone, my cell phone screen registers that the other phone is ringing…frustrated…and ideas

7 months ago

HalinaFirst activity

asked in Apple

why can’t I see my usage on tmobile

Over a month, there’s been a bug on “your usage” details that is unable to process the request. The issue was resolved last year but it appears it has came back.what can I do to resolve this?

7 months ago

Tobias10First activity

asked in Apple

How to correct location services

I switched to T-mobile 2-3 months ago and since then I occasionally search for a restaurant or a chain store near me and it will come up with results near to Philadelphia, PA when I live in Pittsburgh, PA. I have tried changing my location settings everywhere I can think of but the it will pop up like that again. i tried calling tech support two nights ago and finally was told by tech support that he did not know and that I should try doing a YouTube search for a solution. Today while searching for a Home Depot near my home Philadelphia sites popped up again and when I did a Right-Click on the line it came up and said: “Your general area is estimated from your I address. An IP address is assigned to your device by your internet service provider and it is required to connect to websites and online services”. The useless tech support guy the other night did tell me I should go into the store for help, which I did yesterday - unfortunately, she was even less help than he had been as

8 months ago

jianbaiFirst activity

asked in Apple

Unlock my iPhone network lock

How can I unlock my iPhone network lock in China now?

8 months ago

Majik515First activity

asked in Apple

Voicemail

How do I turn voicemail off completely on my iPhone I don’t want it

8 months ago

Bokelly250First activity

posted in Apple

bill viewing

I have been unable to view my phone bill for weeks. I tried using the app and the website but my bill doesn’t load or download. I even went to a T-Mobile store and they couldn’t access my bill either. I’ve been on the phone with customer service at least 7 times and they haven’t been able to assist. They promised to email me but I never get an emailed copy. Has anyone else experienced this issue?

8 months ago

CreekwoodFirst activity

asked in Apple

unable to send or receive Comcast emails on my T-Mobile Apple 14

i am using the Apple Iphone 14 which I received from T-Mobile until recently I could send and receive xfinity/comcast emails on my phone… now I can not. I have contacted Apple and they ran a diagnostic analysis on the hardware/software all is good I can’t get to first base with Comcast…can you help me? 804-513-8065 my name is Larry

6 months ago

JenniferBH93First activity

asked in Apple

Request change to payment due date

My payment date changed and I wasn’t aware it would as I have auto pay set. How can I request it to be changed back to the original date? Thank you.

7 months ago

CompelFirst activity

asked in Apple

YousafzaiFirst activity

posted in Apple

T-Mobile

T-Mobile store at the Roseville license 00839290 lied to me about the promotion they give me at the store to trade my phone in and I will get a credit for a new iPhone but they took my phone and now charging for the new Phone and there’s no credit the guy that did that to me is now ignoring my calls and messages and when I went the store he’s telling I am threatening him, so be very careful customer service is telling me there was no promotion in that time when I got the phones. I had no issues for almost 7 years been with T-Mobile but they clearly scammed me this time.

8 months ago

Marcos60649First activity

asked in Apple

complain tmobile atore on wavash syreet chicago

I needed to go activate my phone inside the T-Mobile store after Apple replaced my phone that was broken , I couldn’t use my phone to call T-Mobile because it needed to be activated. at the moment I did not not have my state Id with me, and I understood that it was for security purpose ,so I kindly asked the manager if I could his store phone for me to call T-Mobile and do it over the phone, and he surprising deny the request and said said I am definitely not gonna let you use the store phone for you to use the store phone for me to activate your phone . He laughed me in front of others and said ,” I guess you are on the bad position sir cause I am not gonna let you use store phone , to make even worse he made a remark and said I should leave the store and go home , since I don’t have another phone at home I kindly approached customer that was inside the store and asked him if he would be kind and let me use his phone and when the men in the store kindly and baffled with what was ha

8 months ago

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