Apple

iPhones, iPads, and Watches

  • 1,166 Discussions
  • 3,188 Replies

1166 Discussions

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ShaikhFirst activity
posted in Apple

My phone is desabled

Hello!Suddenly today my iPhone screen shows ‘iPhone is disabled, connect to iTunes’.  And it’s not moving from that screen.  I cannot even log in to the phone.  I tried to connect to iTunes, but nothing happens.  Has anyone experienced this type of issue?Thanks.Shaikh Rahman

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Community Manager
9 months ago
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mimi1985First activity
asked in Apple

I-phone 15

If the 15 pro max is ordered on 9/18/23 how soon before they are shipped out? 

2
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5 months ago
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ceramicatFirst activity
asked in Apple

XR Blue 64 MB Apps nol longer work

We switched from another company, now my apps wont work!  My fun phone is now a door stop!  It can basically call out, calls usually don’t ring in unless they are on my contact list and a lot of the time they don’t even do that, causing important missed calls. missed taxis, etc.  I’m disabled I can’t afford to miss taxis & T-mobile is costing me, like ending up sleeping on a park bench one day, for the night.  A disabled senior female!!  Thanks T-mobile your safety concerns don’t really care about me, maybe my phone but not my physical safety!!!!

2
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7 months ago
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Nicolee45First activity
asked in Apple

Shipping iphone 15 to APO address

Called Tmobile customer support and they said iPhone 15s are not currently being shipped to APO addresses.  I am a military member living in Japan.  They said I could have it shipped to the states where someone else could ship it over to me and then I could ship the trade in back.  What is the safest way to do this?  I have had packages denied before due to lithium batteries being present.

2
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6 months ago
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jtr812First activity
asked in Apple

can i see a text log from 2016

I am looking to help getting a phone number from 2016. The phone number was blocked in 2019 however I am looking to restore the phone number and contact this person, does tmobile keep a record of incoming/outgoing messages? 

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syaoran
Pillar
7 months ago
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Zachariahlivingalways34First activity
asked in Apple

please help

I downloaded the app they won’t stop advertising or showing up/ being so frantic but when I was watching a commercial about another T-Mobile Line that is free or for 10 dollars ! I will and don’t compliment him bless we’re intimate she’s treasure I don’t want to talk about it a lot but I love you so much I have to be different this round that doesn’t help the lash outs either makes me run farther and I’m trying to be what I am to be honestly I don’t want nightmares just peace ! It’s been slot j miss I beautiful Hey pharaoh hey prince don’t worry I’m not repeating it’s just the two of us. This was a brand new phone I have only had it for couple months I can’t believe how many times I have had issues with it , pretty said have to fix the phone instead of eating! I’m tired please help me with everything sorry lastly Customer service have the right snag to a lady because all of her money she has left was stuck! 

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Community Manager
8 months ago
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NoMoT-MOFirst activity
asked in Apple

Phone wont unlock

I switch to TMO 2 ½ years ago, bought an iphone 12pro with them. It’s Paid off, I am still a TMO customer.On the account page on their site, it shows as my phone is unlocked, but when I enter the imei on verizon, ATT  etc  it says its locked   also on my phone settings it says its Carrier Locked.Need to get this fixed asap  since im leaving TMO because of the absolute horrible cell coverage. Anyone have an idea?

2
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9 months ago
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ruhlk124First activity
asked in Apple

iwatch battery

My Iwatch won’t keep a charge for more than 2 hours anymore. I’ve had it for 3 almost 4 years now I believe. Can you replace the battery or do I just need to replace the watch. And if I replace the watch, when I do the trade in will I get penalized because it doesn’t hold a charge anymore. Everything else on it is good. 

2
gramps28
Pillar
8 months ago
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eaikinsFirst activity
asked in Apple

T mobile buy one get one free scam

In Agusut 2021, I purchased 2 iphone 12 pro max phone. The deal was buy one get one free after I paid the taxes and fees. I was also forced to add another line which I didn’t need but was told that was part of the promotion. I have several lines with T mobile and they have been charging me for lines that have not been in use for over 2 years. I just noticed it when I was auditing while my phone bills were so high. It also turns out that the free phone sold to me during the promotion is not free at all. To make it even more confusing and hide their fraud, they applied the discount to the main number instead of the 2nd one. Even their own representatives don’t know how to explain the mess. T mobile owes me more than $500 in charges for services they did not provide.I get crappy service and have been complaining for years. In many places around my community, I do not get service at all and I’m fed up. I want to switch to a new carrier but now they tell me I still owe on the deives and my

2
F
Pillar
9 months ago
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CreekwoodFirst activity
asked in Apple

unable to send or receive Comcast emails on my T-Mobile Apple 14

i am using the Apple Iphone 14 which I received from T-Mobile until recently I could send and receive xfinity/comcast emails on my phone… now I can not. I have contacted Apple and they ran a diagnostic analysis on the hardware/software all is good I can’t get to first base with Comcast…can you help me? 804-513-8065 my name is Larry 

2
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6 months ago
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ForeignerFirst activity
asked in Apple

Verification codes from UK

I am not receiving verification codes from a UK bank (Santander). The bank says that all their T-Mobile customers have the same problem. TM Tech support haven’t figured out a solution yet - any ideas?

2
F
8 months ago
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LisaWiFirst activity
asked in Apple

Can't accept incoming calls

I have the new iPhone 15 ProMax. When my phone rings, I answer and there is no one there.  I asked a friend to call me and my phone rings and when I answer, her phone continues to ring like the phone hasn’t been answered.  I think I have something wrong in the settings, but can’t figure it out. 

2
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Community Manager
6 months ago
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RonyFirst activity
posted in Apple

Gift Cards

Gift cards never received, I believe T-Mobile has given me false information and appeared to a scam to my opinion. 

2
B
4 months ago
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Romeo66First activity
asked in Apple

question

Hi can I use my number 470******* after I left my partner’s plan and pay for my self I would like to active me number and pay my own plan and keep my number 

2
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Community Manager
7 months ago
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LilDarkzyIIFirst activity
asked in Apple

iPhone 14 > iPhone 15 trade jn

I have an iPhone 14 and I want to trade in my phone for the iPhone 15. I still have payments to do because I got it in November 2022. Do I still have to pay it even when I have the new phone? After that is the iPhone 15 free? One more question is that if it’s free since I traded it in does it work for continuing models?

2
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Community Manager
7 months ago
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lkwhitsamFirst activity
asked in Apple

What is going on with my voicemail?

Hi! I just found out that my voicemail is either giving a busy signal, or it does not connect and redials at least 3 times in a row.  I have done ALL THE THINGS.  Restarted, updated, reset network settings, checked other settings, it’s not on DND, reset my password, and I even pressed 1 until the voicemail popped up.  It came on and my greeting is there.  I have an iphone 13pro max.  It is 1.5 years old.  Everything has been fine up to this point. Help please!

2
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14 days ago
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Krayburn02First activity
asked in Apple

iphone

When are the older iPhones going to be on sale when the 15 finally goes on preorder Friday? It’s so odd I went in the T-Mobile website and was looking at the prices of the iPhone 14 and it had the original price crossed out and a new price which was a lot cheaper for what you would pay a month. Went to sign in my account and the prices are back to the original numbers. Which is higher… I like the lower set of number🤣does  anyone know why it did that? 

2
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Community Manager
7 months ago
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CtricyFirst activity
asked in Apple

reservationg number

I will leave the USA for half a year to a year.I want to keep my current phone number and continue to use it when I come back!

2
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7 months ago
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Cheyene1972First activity
asked in Apple

T-Mobile App will not display in landscape screen mode

I download the T-Mobile app on my new iPad (10th Gen) and have a Logitech keyboard attached.The app will not display in landscape mode. Tried to unlock screen orientation but no go.This happens to other apps as well.Thanks

2
A
4 months ago
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magenta10308991First activity
asked in Apple

Service Contract Device Protection Plan vs 360?

I couldn’t find anywhere online what exactly the Service Contract Device Protection Plan or NY Premium Warranty Tier 5 TE covers; so I called T-Mobile customer service. They tell me the plan covers accidental damage and loss/theft with deductibles the same as 360. I didn’t believe them so I did more research and found this https://mytmoclaim.com/deductible.aspx where it says the plan does not cover those items… 360 costs 18 a month while service contract plan costs 7. If the deductibles for those items are truly the same then I want both phones on the 7 dollar plan. If the service contract plan doesn’t cover those items then I don’t want it at all (can’t imagine any would). Appreciate clarification on this thanks!

2
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Community Manager
8 months ago
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kferaFirst activity
asked in Apple

Physical sim to eSIM

I just purchased an unlocked iPhone 15 Pro through apple’s website this morning. I currently have an iPhone XR with a physical t-mobile SIM inserted in it. Will I be able to transfer my phone number to the new phone which only uses eSIM? Can I convert my physical SIM to an eSIM in advance, before the new phone arrives? What is the easiest way to complete this process? Thank you.

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7 months ago
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Edwin53First activity
asked in Apple

iphone

Hi! Can I upgrade my iPhone 14 pro max to iPhone 15 pro max.  When I can get it. I am now vacation be back October 3.

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7 months ago
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magenta9814775First activity
asked in Apple

Unpublished number

We should be able to have an unpublished number. So people that we don’t want to have our phone number. I don’t want to hear oh you can get a new phone number. That means I have to give it out again. What about people that have a stalk or stalkers! NO ONE SHOULD EVER BE ABLE TO LOOK UP MY PHONE NUMBER ONLINE AND GET IT!!!!!!!!!!

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7 months ago
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sstxFirst activity
asked in Apple

Any way to add a line for a Straight Talk phone that hasn't been activated?

18 months ago on vacation, I bought the cheapest iPhone at Walmart to use as a backup camera. I never activated the Straight Talk phone service, basically just used the phone as a camera. My understanding is that I have to activate it and use it for some period of time before I can request it to be unlocked.My question is, is there any way that T-Mobile could get around the Straight Talk activation requirement so I could add the cheap phone to my other three family lines? Thanks in advance.

2
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8 months ago
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ToolzFirst activity
asked in Apple

Battery iphone 11

Should I replace the battery or upgrade my phone. IPhone 11….

2
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8 months ago
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