Apple

iPhones, iPads, and Watches

  • 1,163 Discussions
  • 3,167 Replies

1163 Discussions

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C2AVFirst activity
asked in Apple

Replace eSim on new iPhone from Australia

I am in Australia and have a new iPhone.  AZs a result my eSim now no longer works on the new phone.  I’ve looked on the website and it seems to be that I have to call the US and get a code to go through the process of getting the eSim on my new phone.  Is this the only way it can be done?  I can’t get into the website as it wants to send a text message to my US number and won’t allow an Aussie number.

1
syaoran
Pillar
7 months ago
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rubynrseFirst activity
asked in Apple

No esim

Tech support had me delete all of my esims.  I don’t have a QR code.  What do I do.I can’t find chat on tmobile

1
syaoran
Pillar
7 months ago
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Lexxon1First activity
asked in Apple

Battery life

How long should the battery last on a iphone 12 without using it? 

0
L
7 months ago
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DewflakeFirst activity
asked in Apple

iPhone 14 went haywire. Main street was enlarged and unable to select anything. Was in zoom mode. Had to reset the phone and a message came up saying phone unavailable .... 5 minutes to be able to use.

IPhone 14 went haywire within the last 30 minutes. Main screen was enlarged and unable to select anything. Was in zoom mode. Had to reset the phone.  It was clocking for several minutes, then a message appeared that the phone would be available in 5 minutes.

0
D
7 months ago
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Krayburn02First activity
asked in Apple

iphone 14

I’m planning on upgrading my phone… and wondered what are the main differences between the iPhone 14? I see the pro and the max the regular 14 and 14 plus…. I’ve been offered to preorder the 15… but am just not interested in that yet….. kinda want to wait on reviews and if ppl think it’s worth it…. I have the 12 mini iPhone and don’t think I’d like the 13. So the next is the 14…. I’m not understanding the difference in all 4 phones… thank you

0
K
7 months ago
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Nelson _TFirst activity
asked in Apple

data and signal issues

is anyone having signal and data issues on their iphone here in the 209 area in california?

0
N
7 months ago
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WarbbFirst activity
asked in Apple

Adding a new phone to an Apple iWatch

My daughter has an iWatch with cellular and I’m getting her an iPhone, how can her new phone have the same number as her watch? I have tried to get the answer and also tried to added it online but the online option is for the phone to get a new number.

3
gramps28
Pillar
7 months ago
V
Vinny1231Rookie
asked in Apple

I have been trying to unlock my phone for a month now.

I have met all the requirements to unlock my phone on my prepaid line. $100 refill and its been over 2 months and my phone is paid off. For some reason these T-mobile customer service workers have done nothing for me so far. I have called 10 times. Every time they tell me they submit a request and I wait 3 days and nothing happens. No e-mail or anything. I am getting furious at this point. Today I call to find out that the last 3 never submitted the request, they just notated my account thinking that will unlock my phone?! I still can’t believe no one in T-mobile knows how to do anything 

20
gramps28
Pillar
7 months ago
K
kferaFirst activity
asked in Apple

Physical sim to eSIM

I just purchased an unlocked iPhone 15 Pro through apple’s website this morning. I currently have an iPhone XR with a physical t-mobile SIM inserted in it. Will I be able to transfer my phone number to the new phone which only uses eSIM? Can I convert my physical SIM to an eSIM in advance, before the new phone arrives? What is the easiest way to complete this process? Thank you.

2
P
7 months ago
E
Edwin53First activity
asked in Apple

iphone

Hi! Can I upgrade my iPhone 14 pro max to iPhone 15 pro max.  When I can get it. I am now vacation be back October 3.

2
P
7 months ago
E
Enavy58First activity
asked in Apple

Adding Data for my iPad

I established a prepaid Mobil data account plan. I purchase Mobil data to be able to use my iPad when I’m not connected to WIFI. I’ve added money to my account balance already. How do I get these people to find my balance and add data to my account?Many Thanks!

0
E
7 months ago
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rubuckFirst activity
asked in Apple

Calls not showing up on bill

Calls are not showing up for one of our numbers on our usage since 3 days ago.Messages are showing up, but not calls.  Any ideas?

0
R
7 months ago
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LilDarkzyIIFirst activity
asked in Apple

iPhone 14 > iPhone 15 trade jn

I have an iPhone 14 and I want to trade in my phone for the iPhone 15. I still have payments to do because I got it in November 2022. Do I still have to pay it even when I have the new phone? After that is the iPhone 15 free? One more question is that if it’s free since I traded it in does it work for continuing models?

2
H
Community Manager
7 months ago
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Krayburn02First activity
asked in Apple

iphone

When are the older iPhones going to be on sale when the 15 finally goes on preorder Friday? It’s so odd I went in the T-Mobile website and was looking at the prices of the iPhone 14 and it had the original price crossed out and a new price which was a lot cheaper for what you would pay a month. Went to sign in my account and the prices are back to the original numbers. Which is higher… I like the lower set of number🤣does  anyone know why it did that? 

2
H
Community Manager
7 months ago
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DDave89First activity
asked in Apple

@tmomail.net not working

I’ve been sending to a plain/text email to my SMS via number@tmomail.net everyday for years, and it has stopped working the last couple of weeks. My email server replies with this: The following address failed: ###########@tmomail.net: multiple delivery attempts failed A few messages have gone through, but most of them fail. I’ve tried sending from different email accounts and they all fail. Seems like Tmobile’s server is down. Are there any workarounds?

5
L
7 months ago
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skeefiez11First activity
asked in Apple

How can I read/access tmomail.net?

Hello,  I am trying to set up notifications for my child’s school app and one option is to have notifications sent to my phone via sms where it has been using “<my t-mobile phone number>@tmomail.net”, however it is supposed to then send a 4 digit code to my phone BUT I never got the SMS.  Does t-mobile block these?  How can I access messages sent to my “@tmomail.net” address?  Again it has been well over 20 minutes and I am not seeing any text with a code on my apple iphone 11 (latest iOS).  Is there any place else to read messages sent to tmomail.net?  Please help!p.s. I saw some instructions which says to log in on my desktop and go to “Click on the "Connect and Share" tab in the upper section of the main account section page. Under "Connect and Share" select "E-mail" or "Configure E-Mail."” BUT I do not see any such header with “Connect and Share”Thanks!MJ

2
L
7 months ago
K
Krayburn02First activity
asked in Apple

iphone 15

Does anyone know when you can preorder or get the iPhone 15? I’ve seen it will be available in stores starting September 22 but wouldn’t they have a preorder by now?

3
D
7 months ago
J
JeremeyFirst activity
asked in Apple

Locked Iphone need proof of purchase per apple or trade in phone asap

receipt of purchase per apple locked phone or trade in phone asap

1
F
Pillar
7 months ago
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turtlepower72First activity
asked in Apple

Carrier freedom question

What happens if I don’t pay my previous carrier with the money provided by TMobile? Will they only send me to collections? Or will there be other consequences?

3
T
7 months ago
S
ShanteWFirst activity
asked in Apple

Phone issue

My phone is currently saying SOS and I can’t do anything…I can’t even pay my bill or make a call to 411. What does this mean?

1
F
Pillar
7 months ago
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B. HollandFirst activity
asked in Apple

Volumne on iPhone 12

I purchased my iPhone 12 from T-Mobile just a few days ago. It was mailed to my home. With the help of 4 different T-Mobile agents, on Chat and by phone, it took 5 hours to set up this phone. It seems to be working fine with the exception of volume on incoming calls. The first ring is loud with subsequent ringing so soft that it is impossible to hear from one room in my home to the next. I have been troubleshooting through YouTube and Apple support and have changed every setting that should ensure full volume. I’ve concluded that I have a defective component in this  iPhone. Is anyone else having a similar problem with sound on iPhone 12?

0
B
7 months ago
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IHerrera56First activity
asked in Apple

IPhone 14 Pro Max screen turned white

While I was using my phone the screen suddenly turned white, but it still responds to touch and voice features. What can cause this and how do I fix it?

0
I
7 months ago
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Pamela9226First activity
asked in Apple

gateway set up downloading app

Trying to set up my gateway...downloading app on Apple, but it wants to use a different email address than the one I used to set up T-mobile Internet….is there a way around this 

0
P
7 months ago
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GamFirst activity
posted in Apple

Calls aren't showing on TMobile bill since August 31.23

Since August 31, 2023 no phone calls are showing on my bill. And actually messages are scattered too. Some show up and others don’t. Data is hitting the account at odd times. Is there a problem at TMoble?

0
G
7 months ago
P
pamb81First activity
asked in Apple

"Unable to send - Message Blocking is active"

I get the above message when I try to send texts to Android phone users from my iPhone 14 Pro Max. 

4
syaoran
Pillar
7 months ago
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