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iPhones, iPads, and Watches

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rubynrseFirst activity

asked in Apple

No esim

Tech support had me delete all of my esims. I don’t have a QR code. What do I do.I can’t find chat on tmobile

7 months ago

danielbcookFirst activity

asked in Apple

Can a phone w/a cracked case be traded in as part of the iPhone 15 promotion(s)?

We have two iPhone XR handsets we plan to trade in as part of a promotion to get new iPhone 15 Pro handsets. The promotion is basically the “it’s on us” deal, where we get credits on our bill each month to defray the cost of the equipment.Negatives:we have to stick with T-Mobile for the duration of the equipment purchase plan (two years) we get phone which are locked to T-Mobile’s network, whereas our current phones could be unlocked at any time (they’re been paid off for years now) we have to upgrade to the Go5G Plus plan. That plan is slightly more expensive than the current T-Mobile ONE plan we’re on today.My main concern is that my wife’s XR has a cracked case on the back. Will the trade-in still be accepted? I mean, the XR is so old that the trade-in value is less than $100 even for a phone in perfect condition.So at worst I could see us having to pay an extra $100. But will that even be possible? Should we get the phone fixed first, at a cost of about $110?

7 months ago

C2AVFirst activity

asked in Apple

Replace eSim on new iPhone from Australia

I am in Australia and have a new iPhone. AZs a result my eSim now no longer works on the new phone. I’ve looked on the website and it seems to be that I have to call the US and get a code to go through the process of getting the eSim on my new phone. Is this the only way it can be done? I can’t get into the website as it wants to send a text message to my US number and won’t allow an Aussie number.

7 months ago

ConcernedPFirst activity

asked in Apple

I am the primary account holder

I am the primary account holder can I look at other accounts like photos history and apps

7 months ago

LeslycissFirst activity

posted in Apple

iphone 15

I have a SIM card but im gettin the iPhone 15 which has not a SIM card space, how can I activate my number in my new phone?

7 months ago

chibaFirst activity

asked in Apple

problem pairing

I'm trying to pairing my apple watch 4 series with iPhone 14 pro max, is my watch too old?

7 months ago

JDubyaFirst activity

asked in Apple

Apple TV+

I already pay for Apple TV+. Will Apple stop billing me now that I have it through T-Mobile?

7 months ago

QTEETEEFirst activity

asked in Apple

TEXT MESSAGES

CAN T-MOBILE PRINT OUT A LINE BY LINE TEXT MESSAGE LIST DELTED AND RECIEVED?

7 months ago

maytag6853First activity

asked in Apple

i need to talk to a live person from t-mobile by text as my phone wont let me call out

i need to talk to a live person with chat at t-mobile

7 months ago

AbdosalmawyFirst activity

posted in Apple

network loked

I am in Saudi Arabia now and my mobile network is locked and the company does not want to unlock it. It is a bad company😠

7 months ago

ShanteWFirst activity

asked in Apple

Phone issue

My phone is currently saying SOS and I can’t do anything…I can’t even pay my bill or make a call to 411. What does this mean?

7 months ago

Mike in VegasFirst activity

posted in Apple

Worse phone service there is!!!!

T-Mobile reviewThe worse experience I ever had inn transferring over from Verizon to T-Mobile. I curse the day I went with T-Mobile. They make it so, so, so difficult to transfer, to get a password, to get an account, to get your rebate & absolutely no one in their on-line tech department knows what they are doing.I signed up 9/11/234 & am still trying to change a password & get my $381.25 (8 days later). Nothing is ever done right, according to them yet, the people telling me how to do it are the on-line tech people. I spent hours on the phone with a guy named Ramsey (who works from home and I heard his wife & kids in background making all kinds of noise, yelling and screaming) & he told me to drive to the store (½ hour each way which I did & waited in line for over ½ hour to get help) to get a password to open my account (didn’t know how to even give me a password). Then, if can’t get it there he will call me back in 5 days.The rebate was done all wrong alt

7 months ago

EricdeerFirst activity

posted in Apple

hi im eric Deering

6 months ago

jhp39First activity

asked in Apple

Upgrading from iPhone 13 Pro to iPhone 15 Pro

I am upgrading from an iPhone 13 Pro with a physical SIM card to an iPhone 15 Pro with an e-sim. What is the process for transferring my phone number?

7 months ago

sam2022mitaFirst activity

asked in Apple

Add esim in Japan on iphone15 pro

i’m thinking to upgrade my iphone XR - red, to iPhone 15 Pro.Is it possible to add esim when I traveled to Japan ?ThanksSam

7 months ago

GnukutoFirst activity

asked in Apple

Upgrading iPhone 11 to 13

Im upgrading from an iphone 11 to 13. Do they use the same sim card. I'm purchasing online so I have to do this at home. Thanks

6 months ago

airstreamchickFirst activity

asked in Apple

Charged for a Directory Assistance call I didn't make.

On September 2, I was charged $2.99 (plus taxes/fees) for a Directory Assistance call that I did not make. How can I get this charge removed?

6 months ago

JeremeyFirst activity

asked in Apple

Locked Iphone need proof of purchase per apple or trade in phone asap

receipt of purchase per apple locked phone or trade in phone asap

7 months ago

SeaBee_GurkhaFirst activity

posted in Apple

$35 charge

Does anyone know if the $35 device connection charge can be waived? Never paid the device connection charge in past years (I used to call customer service and they would waive it, upon online order via T-mobile app).

6 months ago

ZoeyleeFirst activity

asked in Apple

bill

Hi I wasn’t able to pay my phone bill in a couple of months now it won’t let me use my number to sign in to see how much I owe can anyone help me with this ?

7 months ago

lennon47First activity

asked in Apple

getting answers

I need t-moblie support, I call 611, I call other numbers - one call lasted 47 minutes had to hang up no answered, tried later 32 minutes no answer, and now I called 62 minutes no answer...added up over 2-hours listen to crapy music. Forget my My problem, I am calling to cancel tmobile, enough of this crap. going back to Verizon a Professioanl organiztion. Will someone tell how to communicate with support ! ! so I can cancel

7 months ago

ScottRandFirst activity

asked in Apple

t-Mobile Internet app

On my T-Mobile Internet app, it will not let me look at my devices and manage them, but everything else works

6 months ago

kimce22First activity

asked in Apple

Phone number

Is there any way to change my phone number on the app?

6 months ago

Izzie0405First activity

posted in Apple

tmohs1

I want to know why isn’t my internet hotspot working

7 months ago

PlasticRN23First activity

posted in Apple

Set up Cellular data

I had to reset my phone. I changed nothing as far a plan or provider. And it’s asking my for a QR code and or to transfer to a new phone, which I don’t need to do since I have the i phone 14 pro. How do I get the QR code? or I did see it give me an option to set up manually. I just want to set up my same service.

7 months ago

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