Apple

iPhones, iPads, and Watches

  • 1,165 Discussions
  • 3,186 Replies

1165 Discussions

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malliecattFirst activity
asked in Apple

Incoming phone calls say they are from Canada even though they are US calls

For the last week or so, all incoming numbers are displayed on caller ID as originating in Canada, but I can tell they are local USA numbers. How can I fix this?

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1 year ago
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magenta8260343First activity
asked in Apple

Alternate Phone Number for Account Verification?

Is it possible to add an alternate phone number for account verification. My US T-Mobile number is the only number I am given to verify my account.  When I am in Croatia (most of the year), I have a local T-Mobile number and my US phone is in the US.  Thank you.Marc F

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syaoran
Pillar
1 year ago
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westergardjaFirst activity
asked in Apple

T-Mo App gets stuck in a loop

The app prompts for my TMo-ID & Password; i enter the info and click log in. From there it gets stuck in a loop of showing “processing” and then a screen with just a spinning pink circle. It will sit for 15-30 minutes looping back and fourth between those two screens before finally just timing-out and having to start over. For the last 1&½ months I have been bounced between departments to never get an answer. I have factory restored, re-installed the app, reset my TMo-ID info, iPhone is up to date… Nothing else to try, APP does NOT function. Nobody seems to have any interest in figuring out what is wrong.

2
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1 year ago
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KevgeeFirst activity
asked in Apple

apple watch ultra on tmobile

So I recently purchased an apple watch ultra from tmobile and the watch itself I haven't truly used it to the full extent. And i wanted to let my cousin have it but he isn’t on a tmobile carrier service, it gives me the option to remove carrier plan on the watch while its connected to my phone, but if I give it to my cousin will he be able to have it function on his carrier? One last note I am in the process of still paying it off at the moment, is that the factor that will have it be able to be used with another carrier or ? 

1
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1 year ago
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DhabeastFirst activity
posted in Apple

network pass

I have a network pass 3 months free on my iPhone so I erased my iPhone last night & the cellular plan got erased as well which I can’t get it back on my phone please can you help

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1 year ago
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QiuckfxoesFirst activity
asked in Apple

cellular data doesnt work on ios 14.5 anymore!

iPhone 12 Pro Max on T-Mobile Essential NCC family plan. After updating to iOS 14.5, cellular data won’t work. It doesn’t matter if it’s connected to 5G or LTE, or at whichever signal strength. It doesn’t have internet access. I can only make phone calls and text. I have tried network reset, factory reset, and reinsert sim. I even went to the Apple store to have my phone replacement eventually. However, the issue persists on the new phone as well once after it was updated to iOS 14.5. Only solution for now: is downgrade to iOS 14.4.2 or earlier. (As of may 3 Apple has stopped signing iOS 14.4.2 or earlier)Also, other people in my family plan with iPhone 12 models updated to iOS 14.5 have the same cellular data issue. There are several people on Reddit reporting the same issue as well. All currently on essential plan. Reddit post   Hopefully T-Mobile and Apple is working on a fix!?Ps. The most recent iOS 14.5.1 doesn’t fix this problem. 

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1 year ago
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lrmSandraFirst activity
asked in Apple

Stop sending my voicemails to SMS

My voicemail messages are recorded correctly and the transcript is shown on my iPhone normally (Select the Phone icon, then the voicemail icon at the bottom). However, they also get sent to me as a text message (SMS). How do I stop the texting? Having the voicemail recording is sufficient - they’re normally just spam recordings anyway.

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Pillar
1 year ago
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Prd2213First activity
asked in Apple

new celullar 5g data not workonh

I got the new iPhone 13 Pro Max back in October of last year. With that upgrade, I also got 5g. For some reason, my 4g data in my iPhone 11 worked absolutely great while this does not want to work at all. Things like messages, safari, and the phone app are great, but I can’t open my social media apps or my email apps. 

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1 year ago
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xomuiFirst activity
asked in Apple

Added to a random group chat and was sent a strange file

I was added to a group chat last night and was sent a file. It had 3 other numbers and the file was sent by an outlook email address. Is this malware

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1 year ago
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Barnes22First activity
asked in Apple

missing email password for att.net email address

I have a T-Mobile Acct for my iPhone, but I have my old email address from ATT.  I received new update to my iPhone and my emails and all my mailboxes disappeared. When I went to check my email address to see if correct, it asked for my password. I can’t remember what it is and iPhone won’t let me reset password. Not sure what to do or who to call?Thank you for any assistance!

0
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1 year ago
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JonSnowFirst activity
asked in Apple

Is iPhone from magenta plan sim locked?

Hi guysI have magenta plan and I want to trade my iPhone XS to get a new iPhone 14 Pro.Do you know if the new iPhone will be sim locked? Or sim locked for some months?Can I switch the T-Mobile number (on esim only) with an Italian number with esim?Thank you

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gramps28
Pillar
1 year ago
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patrickchenlingFirst activity
posted in Apple

T-Mobile cancelled order for no reason (and took away my old Samsung phone)

I placed an iPhone 14 Pro order on T-Mobile website. the order was placed since T-Mobile offered 1,000 trade-in credit. The old Samsung phone has been accepted by Asurion? Assurant? (which is T-Mobile’s trade in service partner) and is meeting all trade-in requirements. Two weeks later, T-Mobile cancelled my order for no reason. I called T-Mo’s customer rep a few times and each time they’d tell me that they’ll call back the next business day. So far, I still haven’t got any call back from them. I haven’t received my iPhone 14 Pro order. and, my old Samsung phone is gone.  Can big carriers honor their business deal? Can their customer rep really look after clients?

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gramps28
Pillar
1 year ago
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jkim0107First activity
asked in Apple

Tricked into making 2 digits accounts while trying to set up a new line for my apple watch

I created a Digits account by signing up in the mobile app since there was no UI in the website that allowed me to do so. Then when I tried to link my apple watch to that new line in my watch, it just created an additional line instead.Can someone help me delete one of the lines? I also chose the $5 with autopay option but both lines show up as $10 with autopay. Why?

0
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1 year ago
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Andy702First activity
posted in Apple

cannot receive calls while on WiFi

Many times while at home or work I’m connected to the wireless internet like most people. And many times I have missed calls, voicemails where it never rang and texts from friends that say “hey tried to call you it went straight to voicemail” It definitely doesn’t ring or alert if I am already on a call, don’t know if Wi-Fi calling can handle call waiting?? Anyone else had this issue(s)?iphone 14 pro, also happened on iPhone 12

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1 year ago
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nellyross27First activity
asked in Apple

help

My phone is about 4 months old. This morning it just stop working it will not power on at all. I try changing the charges because that’s what I though the problem was however I was wrong. I plugged my ipad its charging perfectly with that same charge. I also try my husbands and it also charges my ipad and his phone but not mine. I have insurance however can T-mobile replace it? I do not want to wait for them to mail out a phone. 

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gramps28
Pillar
1 year ago
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akhilkFirst activity
asked in Apple

Costco Apple Buy 2 P3 promotion

Hi Everyone  I bought two iphones from costco recently under the Buy 2 P3 wherin I (current T-mobile customer) bought a new iphone 13 pro max and got my wife transferred to T-mobile. She has the other new iphone I bought. Both of us are on different family plans. I had confirmed from the mobile kiosk that there were only two condtions. I had to fullfil - buy two phones and get one new line in T-mobile that I did. However T-mobile is not honoring the promotion saying that the phones are not active. Both the phones are active and on T-mobile. I have provided all details including costco bill and IMEI numbers of both phones that are active on T-mobile. Anyone else facing the same issues and can suggest how do I get the rebate. 

0
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1 year ago
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RUAK9First activity
asked in Apple

vpn

Do I need a vpn with T Mobile home internet

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magenta7549678
1 year ago
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YelyzavetaFirst activity
asked in Apple

Order on hold

How can I pay for my order if it's on hold? "We were unable to process your payment for order"

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F
Pillar
1 year ago
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KassielynFirst activity
asked in Apple

cracked screen

How much does it cost to get an iPhone 11 screen fixed? 

0
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1 year ago
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ChinadollzFirst activity
asked in Apple

spam text or real

  With so much spam out there no way to tell when it’s real anymore. 

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gramps28
Pillar
1 year ago
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Paula McFirst activity
asked in Apple

Trade-In

With all the trade-in issues does anyone suggest I just go to a store and get a receipt of trade-in? Not sure if they provide one or not but seems like people are not receiving their credits for the trade-in value.

3
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1 year ago
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Saint326575First activity
asked in Apple

iphone x

Добрый день купил iPhone X в Украине И через некоторое время он выбросил надпись Required Activation Как можно разблокировать это устройство

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gramps28
Pillar
1 year ago
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JekapoFirst activity
asked in Apple

activar chip prepago comprado año pasado

Soy de Perú 🇵🇪 el año pasado estuve más de un mes en NY y compré un CHIP PREPAGO para poder comunicarme, luego regresé en febrero de este año y en una tienda t-mobile me lo activaron por $15 ya que estaría solo una semana, este miércoles voy a Florida y quisiera poder activarlo ya porque llego jueves Thanksgiving que todo está cerrado.COMO PUEDO HACER PARA ACTIVARLO DE UNA VEZ desde mi país.El número no tiene actividad desde FEBRERO este año, puedo activarlo?Como puedo hacerlo de una vez, es posible?Favor su apoyo 🙏🏼

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1 year ago
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marykgarrickFirst activity
asked in Apple

Switched to T-Mobile from ATT-Voicemail Issues

Recently transferred providers from ATT to T-Mobile. Callers cannot leave voicemail because voicemail is still controlled by ATT. How do I get around this?

0
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1 year ago
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hungtrungFirst activity
posted in Apple

iphone 14 pro max issues

I have iPhone 14 Pro Max coupled weeks ago it has the signal or calls drop frequently on T-Mobile . it hard to talk on phone to everyone. How to fix that problem please give me any ideas

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tidbits
Pillar
1 year ago
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