iPhones, iPads, and Watches
I admit - we are older folks but we aren’t stupid. We had been with Sprint for well over 20 years so we were used to things being handled efficiently. We never had problems with Sprint so when Sprint sold to T-Mobile we thought we would just go with T-Mobile. What a mistake! Sales people in the local store don’t know what they are doing and tell “fibs” to make sales. I can’t reach anyone on the phone in customer support due to super long wait times. I can’t find a chat option for a human being on the web site. I’ve looked through customer support questions and the option to cancel the plans eludes me. I have been trying to cancel the protection plans on my phones since I became a customer. The sales person at the store never said we were buying these plans. We were told we HAD to sign all papers presented or we would not get the phones. All I want to do and have wanted since the FIRST bill when I saw I was being charged for protection plans is just to cancel those plans. Cancel the
I was under my exs moms plan. She turned my phone off. I still have the phone I would actually like to use it what can I do
forgot my 6diget security number. anyway to get around it so i can turn it on
Downloaded DIGITs app. Show no line available. Called T Mobile they said to re-load app. Nothing changed.
on sunday, i placed an order for a sim card through the tmobile website, but i have gotten no updates on my order. on the order status page of the tmobile website, it says that the order status should be available 24-48 hours after it was placed. i placed this order over 72 hours ago. i am aware i should be more patient, but this is a pressing issue. when should it come in?? -cdoyle98’s daughter
Hitting the one month mark and T-Mobile still unable to get my cellular service to work. The network info. appears on the phone but no bars/no service to this phone. I am a T-Mobile customer since April 2021, switched from Sprint. Strange is my sim will only work on my current iPhone XR and will not work on any other phone such as iPhone 13 mini or my new 13 Pro Max. Even stranger when I put at least fiver other peoples sim in the new 13 Pro Max cellular service appears. What is going on with my phone number? T-Mobile has tried to activate the eSIM and still no luck. I have spoken to several T-Mobile Techs and Engineers and no one has resolved the issue. Anyone have the same issue or advice on how to resolve???
Hello, I have an iPhone 11. I need my voicemail to come in after three rings, but it does after 12 -15 rings. Does anyone here know how to customize this?
I purchased an Apple Watch Series 7 cellular more than 8 weeks ago and applied for the $100 rebate (given as a prepaid M/C) and have yet to hear anything or receive the rebate. Anyone know how to find out the status?
What is the app called to transfer data ect to my new iPhone ? I went into the store because I had sprint and got a new SIM card to be tmobile in my 11max pro because the 13pro Max had to be ordered . I just got the 13pro max in today. Do I need an app to transfer everything or should it be fine with iCloud ? Also do I take my chip out of my 11 to put into my 13 ?
Hello there, So I decided to switch over to T mobile a few weeks back and purchased an Iphone 13 Pro and a plain ol Iphone 13 for the hubs. Nothing was on backorder and I paid for next day shipping. It was supposed to be here a week ago and the ship date keeps getting pushed back. Now to this friday, basically two weeks late. Ive tried to call Tmobile to ask, but the overseas cutomer service was very much unhelpful (half an hour on hold to check an order number). I haven't even started with Tmobile and I am very frustrated with the lack of communication and customer service. Will it get better? Will I get my phone? Does anybody at Tmobile care? Anybody else waiting on a sierra blue Pro or a red 13?
I have an IPhone 12 and have forgotten my password for my Apple account, it asked me for a 28 character recovery key, I don’t know what that is, can the T-Mobile store help or anyone help
I switched from a Galaxy s10 to iPhone 13 Max. I want all of my old SMS messages to show on my new phone. How do I move them over? I am getting new messages on iMessage, but my old communications aren’t there. They are still on my old phone.
Can some one please tell me why?
I recently got a new ipad, did my research, and everything I could find online from both apple and T-Mobile says that I should be able to just take the SIM card out of my old iPad and put it into the new one.I did that, but the Cellular Service tab in Settings isn’t activated and I can’t figure out what the problem is. For reference, the SIM is going from a 5th Generation iPad to a 6th Generation.
Started in December 2021, my both iPhone can’t send/receive SMS/MMS to Android phones. Please resetting my account Tobe able use SMS/MMS functions. Thank you
I ordered the Apple Watch series 7 on 1/7/22. Paid for extra shipping to get here in 2 business days so it said I would have it 1/10/22. When it didn’t arrive I called customer support. The lady I talked to assured me that it was all packaged and ready to go from the warehouse and they would be putting the shipping label on and I would receive my shipment tracking number by email that day and it should be here by the next day or within 2 days for sure so 1/11 or 11/12. Again it never arrived and I called again because now the app was saying the watch was back ordered when it didn’t at first. The agent confirmed that it was back ordered but “assured” me it would be here 1/14. AGAIN it didn’t arrive. I used the messaging app this time to get ahold of customer service and the guy said the same thing. It was back ordered but he would credit me the extra I paid in shipping to my account which he did and I greatly appreciated that and that he would relay that my items should be prioritized b
I have been trying to set up my phone for days. I just got a new iphone and have been trying to set it up using my old apple id. The problem is, is that it needs verification. So it either wants to send me a text or an email (through my icloud email) for verification. I cannot use my number because it is not being used right now as I am trying to put it into my new phone and I cant use my imail because it needs verification from a code sent to my phone number. I have tried logging in on my computer to do this and have run into the same cycle. Does anyone know what I can do?
Has anyone had issues with calling people on there phone list and it show unknown on the other side phone
I recently ordered a new iPhone yesterday. I have received emails about the phone. Confirmation order and order processed email. However on my tmobile account, it says I have no new orders. So am I getting my iPhone or not? Can I get my $30 back if not?
I have a new Apple watch 7SE and not receiving text messages on cellular.Do I need the DIGITS APP to make calls and receive texts on my watch?
Hello! I am new to TMobile, but have had iphones for ages.I’ve not had this issues before.Messages to Android phones fail-my “send as SMS” indicator is on, and is the only solution I have found googling around.I have the magenta plan, if that makes any difference. Thanks!
Tried to do forgot password to change sim pin now puk locked
I’m upgrading my old phone. I’ve received the new phone. What are the exact things I need to do to my old phone before I sent it in?
Is there a way to get a printable version of text message logs between myself and a specific other number? That shows not only when the messaged occurred, but also what the messages say.
If I delete a text message from my cell phone by accident How can I retrieve that? Is there someway that I could see them online?
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