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iPhones, iPads, and Watches

  • 1,273 Discussions
  • 3,435 Replies
1273 Discussions
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magenta8100339Novice
posted in Apple
30 days pass-up is not working I can not mkee any outgoing calls

I purchased a 30 days pass-up to use it in Morocco. However, every time I make an outgoing call it defaulted into Morocco Orange provider service and it prevents me from processing my call.

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2 months ago
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Superdupper94First activity
asked in Apple
what do i do if I received defective on arrival from tmobil ?

So I bought the iPad and the speakers don’t have any sound . I have done all the troubleshooting  steps you can do and also I have connected with Apple as well and they have told me to connect back woth 

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3 months ago
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EngelharbbFirst activity
asked in Apple
delete usage from my bill and online

I don’t want usage data on my bill

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3 months ago
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TanaellaFirst activity
posted in Apple
Support Needed

My messages are not sending and I keep getting a message failure. I don’t use Instragram very often and I don’t want to talk to a tech support chat through social media. Is there a chat function through T-Mobile that I can just have someone troubleshoot to find out why my messages continue to fail? My iMessages are failing, my regular text messages are failing, I have plenty of data, I’m on WiFi, and I do not have an open balance. I’m at work, so logging into FB or anything else or standing and texting is really not an option. I am already aggravated by the fact that there is no chat feature directly through this acursed website, and would love for some assistance. Is there a support person who can help? 

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3 months ago
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getrealgirlFirst activity
posted in Apple
my 2nd Generation iphone can't call out to phone numbers

my SE2nd Gen is acting strange. I can’t call out, for a couple of days. Can anyone help? Info: my memory is full and I’m not sure how to reduce it, and it this affects my phone. 

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3 months ago
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sanANTO210Novice
asked in Apple
Replacing lost phone

my son lost his phone at an amusement park.    there is still hope it will be located.    only employees have access to area where it was lost and only recovery teams search for them.we are still hopeful since its only been 4 days.if in the end phone is not located or turned in, what is the deductible to replace a lost phone.I’m sure I have insurance on the phone, but I understand it wont cover replacing phone 100%.can you advise what options I have available to replace phone?

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2 months ago
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ryanlangerNovice
asked in Apple
eSim swap

I’ve moved to France for a job but would like to keep my US number AND get a european number. My employer is willing to pay for my service here but can only do so using a SIM card. Is it possible to swap my US based SIM for an eSIM and use a European service SIM simultaneously? I’ve been using a temporary tourist eSIM from Orange but need something more permanent and economic. What should I do?

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2 months ago
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CNicoleNovice
asked in Apple
Disappointing Experience

I spent 10:00am-1:30pm on the phone/chat with customer service today. I have not had any access to anything needing internet at all (unless in wifi) for going on 4 days now. I spoke with people yesterday.. nothing.. today, for hours and was told to go into the store as a final result. So I am quite furious. I have been a t-mobile customer for over 20 years now.. and I can't even get help. Very disappointing. The customer service rep that told me I had to “calm down” because I was irritated that I would answer his questions, and then rudely would be asked again because he wasn't actually reading my answers and then the link HE was sending me weren't working, yeah he didn't help my thoughts on the process.. telling me to “calm down” because of that reasoning, not recommended for those working as a customer service rep. The issues I am having are not my fault, and the reason I am so frustrated is I am paying big bucks for this phone bill and I literally can't even use it. Sending me links

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3 months ago
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DistuFirst activity
asked in Apple
Becoming a bidder

Hello,Hope all is well.I am sending this email to obtain information in regards to becoming an approved bidder for cellphone auctions.Best regards,Diego Studart

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2 months ago
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Triston27First activity
asked in Apple
Apple watch Ultra 2

I would like to know if using my own debit card for monthly payments on the Apple Watch Ultra will be an issue since I have a family plan with my mom.

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3 months ago
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Wandataylor1021First activity
asked in Apple
dig

How to block number on digit line 

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3 months ago
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torpeauNovice
asked in Apple
iphone voice mail problem

I created a custom greeting, but my iPhone insists on its generic default greeting. How do I make my custom greeting the default.?

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2 months ago
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lollieFirst activity
asked in Apple
phone bill

if my phone bill to pay off is 121 do my pay my bill then pay the phone off

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3 months ago
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DhruvikptllFirst activity
asked in Apple
scammed by tmobile

This December i have call on customer service just asking them unlock my samsung 23. The guy on the call said that there is a holiday promotion goin on and you are  qualified for it . Promotion was suppose to be since i had two lines on my account if I add the “3rd” line on my account i will get the third line for free and 830$ off towards any phone purchase . I said ok i was thinking to add another line on my account so why not , so i took the offer . And ordered a new iphone 15 pro Max 256gb and the next month guess what happened? I got billed for the line and the phone in total of 100$ and from the last 5 months i m getting billed the same till now . I called the customer service more than 10 times they still dont be able to figure out anything as of now . And still i m gonna get billed next month also never goin have t mobile again once this is all over 

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3 months ago
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MelihaNovice
asked in Apple
review

Recently upgraded my phone at Mariah's store (Number 286D) located at 4355 24th Avenue #5, Fort Gratiot, MI 48059, and I must say I am extremely satisfied with the service provided. Mariah went above and beyond to assist me with my upgrade, making the entire process smooth and hassle-free. Her expertise and customer service skills truly made a difference. Highly recommend this store for all your phone needs! Thank you, Mariah, for the excellent assistance! 

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2 months ago
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Escow39First activity
asked in Apple
E mail not being sent

my Spectrum E mail can not send messages on my iPhone 12 using t mobile

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2 months ago
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geauxtigersFirst activity
posted in Apple
account help

I am trying to upgrade my device but my account shows that I owe a past due but I don’t. I contacted customer service and they weren’t sure either and that everything was current.  What do I do from here ? 

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2 months ago
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teero123First activity
asked in Apple
TMobile line as secondary eSIM

I opened up an account on Tmobile after trying out free data on my unlocked Verizon iPhone 13 as secondary eSIM. It worked great, so now I have a Tmobile line too on iPhone 15. I am guessing I can add Tmobile line again to my Verizon as secondary eSIM, but what happens to iPhone 15 when I do that? Another question is, is it possible to switch the two iPhones around if I wanted? Will it cancel line out if I activate the phone on Verizon? They are both unlocked phones with no payments. Thanks. 

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2 months ago
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AlijohnFirst activity
asked in Apple
HELP HP LASERJET P1102w cant find network

HELP HP LASERJET P1102w cant find networkI already added the 2nd wi fi using 2,4 & wpa/wpa2. Help

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3 months ago
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jtehmom66First activity
asked in Apple
I can't reset my password on Tmobile dining rewards

Has anyone else had this issue? 

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2 months ago
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Tinab307First activity
posted in Apple
payment settings for app purchashing

It’s not allowing me to purchase apps and keeps giving me a payment error

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2 months ago
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JackLameFirst activity
asked in Apple
TMobile can't find my bank Bill Pay Payment...I paid it!

I made a payment using my bank’s bill pay option.  I transposed ONE number when I entered the account, and now Tmobile is going to send me to collections for non payment.  My bank statement shows that the payment WAS made to Tmobile but the “back end” team in not able to find it.  It’s been FIVE months of going back and forth with Customer care.  I’m surprised and disgusted that a company as big as Tmobile can’t resolve this.  I’m a 20+ year customer.  I can not have our phones disconnected as our livelihood in business depends on working phones!  So it looks like I have to pay the bill AGAIN because of their incompetence.  What a scam!!!I am going to cancel Tmobile and will take every opportunity to tell everyone I know how awful and apparently incapable they are.  Does anyone have recommendations on a new cell phone provider?  

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2 months ago
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AmyFriedlFirst activity
asked in Apple
Missing Voicemail

Yesterday I had a missed call and the person left me a voicemail. I listened to it and hung up. Today when I went to go back and listen again and get his phone number, the voicemail is gone and a record of his missed call is also gone. How could this happen when I literally did nothing but listen to it. I did listen to it through CarPlay if that makes any difference, but I also did listen to a second voicemail left after that and it is still on my phone. I have checked deleted voicemails and there is nothing from yesterday in there.

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2 months ago
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Kevin667First activity
asked in Apple
Can't send text messages via WIFI

Normally, once text messaging is restricted, I only have to wait four days for the restriction to be lifted automatically, but so far six days have passed. I still can't send text messages. Now I really need help, thank you!

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2 months ago
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sandra4846First activity
asked in Apple
Transfer from Android to iOS but need eSIM. How do I do that?

I’m transferring from Android (Samsung Galaxy S21) to iOS (iphone 15). During the transfer, my iphone said it could not transfer my plan/phone number to the iphone. I don’t have eSIM and I need that to transfer the plan. How do I do this? 

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2 months ago
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