Apple

iPhones, iPads, and Watches

  • 1,163 Discussions
  • 3,169 Replies

1163 Discussions

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Black. MikeRookie
asked in Apple

3 beeps when calling - what is meaning

Several different numbers, when I call them instead of getting a ring I get 3-beeps, but not always 

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18 days ago
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CaliiRookie
asked in Apple

IPhone 13 Mini

Does anyone know of a T-Mobile store with an IPhone 13 Mini in stock? Thanks!

6
C
6 months ago
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Angel Luis NievesRookie
asked in Apple

Help Diagnose Iphone SE

My iPhone SE is frequently losing signal and not connecting to the internet. Calls are dropped sporadically and can’t access email or 611 for T-Mobile support, but another phone on the same family plan has no problems. The phone is up to date on all updates. What can I do so it doesn’t happen again or what can fixed so it stops happening in a timely manner?

6
gramps28
Pillar
1 year ago
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VirgilFirst activity
posted in Apple

need Phone Network Unlocked

I need to get my iPhone 8plus Network unlocked

6
gramps28
Pillar
2 months ago
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YFMWFirst activity
asked in Apple

Voicemail Is Not Connecting

My voicemail is not activating for callers to leave a message. How can I fix this?

6
C
9 days ago
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EFcustomer41First activity
asked in Apple

trying to log into your icloud when setting up an iphone.

I have been trying to set up my phone for days. I just got a new iphone and have been trying to set it up using my old apple id. The problem is, is that it needs verification. So it either wants to send me a text or an email (through my icloud email) for verification. I cannot use my number because it is not being used right now as I am trying to put it into my new phone and I cant use my imail because it needs verification from a code sent to my phone number. I have tried logging in on my computer to do this and have run into the same cycle. Does anyone know what I can do?

6
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Pillar
1 year ago
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magenta7658302First activity
asked in Apple

iPhone 7 & 7 Plus not working

In my family plan, I have an iPhone 7 and iPhone 7 Plus, both stopped receiving voice calls and texts at the same time on the same day.  Any thoughts?  or is a factory reset the only option? Did something change on the network?

6
G
2 years ago
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patrickchenlingFirst activity
posted in Apple

T-Mobile cancelled order for no reason (and took away my old Samsung phone)

I placed an iPhone 14 Pro order on T-Mobile website. the order was placed since T-Mobile offered 1,000 trade-in credit. The old Samsung phone has been accepted by Asurion? Assurant? (which is T-Mobile’s trade in service partner) and is meeting all trade-in requirements. Two weeks later, T-Mobile cancelled my order for no reason. I called T-Mo’s customer rep a few times and each time they’d tell me that they’ll call back the next business day. So far, I still haven’t got any call back from them. I haven’t received my iPhone 14 Pro order. and, my old Samsung phone is gone.  Can big carriers honor their business deal? Can their customer rep really look after clients?

6
gramps28
Pillar
1 year ago
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levinjoeyFirst activity
asked in Apple

T-Mobile iPhone Deal

I traded in my iPhone with Apple to get the T-Mobile iPhone 13 bill credits. I haven't received an email with the promo code. How do I get the bill credit? 

6
R
2 years ago
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S.BurminghamFirst activity
asked in Apple

if phone has trade in promo, can i pay some more money on its balance but not pay it fully yet since i dont have the funds to fully pay it in one go?

I have a iPhone 14 pro trade in promotion i got for upgrading my plan. I believe I'm getting 800 in credit so monthly I pay 8 bucks for it.I wondered if (even though the promo is for 24 months ) I can put more money on it from time to time to eventually finish paying it off/lower the balance instead of only paying 8 dollars monthly, so I can change my plan to a cheaper plan, since I got the promo for upgrading to the new premium plan go2plus or whatever it's called. I've been told paying anything extra on a promo phone would cause tmobile to charge me the full balance the next bill after. Please help.

6
S
6 months ago
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npmpFirst activity
asked in Apple

incoming calls are blocked

I added a watch line (apple watch) a couple of days. All good for just one day, now I can't receive any incoming calls.FaceTime over wifi and cellular worksMessages worksCan make callsNo pending payments But can't receive any calls.Below Is the response I hear when calling the number:As per the subscriber request, this phone doesn't accept incoming calls. Message BG402-NV58I did a complete reset of the phone as well.

6
S
2 months ago
cuibowen
cuibowenRookie
asked in Apple

I want to unlock my iPhone

I want to unlock my iPhoneMy iPhone's IMEI code is359272533050144I hope T-Mobile customer service can help me remove network restrictionsI sincerely thank T-Mobile from the bottom of my heart

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Pillar
1 year ago
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magenta9952152First activity
asked in Apple

Apple Trade In Program vs T-Mobile Trade In Program

Apple is offering me $600 for my iPhone where as T-Mobile is only offering "up to" $300 for trade-in. So if I go with Apple and still choose T-Mobile as my service provider do I end up owing the balance on my old phone to T-Mobile since I'm on a payment plan or ?

6
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Pillar
2 years ago
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JenniferBH93First activity
asked in Apple

Request change to payment due date

My payment date changed and I wasn’t aware it would as I have auto pay set. How can I request it to be changed back to the original date? Thank you. 

6
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Pillar
7 months ago
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lisatran123First activity
posted in Apple

Ordered phone cannot be rerouted to UPS store, what happens if item returned to sender?

I ordered a new phone and it was supposed to get delivered yesterday but I was not available to receive and sign for it. I will be at work these next few days and wanted to get the delivery rerouted to a UPS store but there is a restriction by the sender to reroute. What happens after the final failed delivery attempt and the phone gets returned to the sender? Will I receive a refund? Thank you.

6
R
5 months ago
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MSieniareckiFirst activity
posted in Apple

iPhone 12 Not Activating??

Hi! I just recently upgraded to the iPhone 12 from an S20 FE 5G... but I've ran into a HUGE roadblock! No matter how many sim cards we try, or phones, my phone will not activate! Any calls I try to make direct me to 611. I cannot receive calls either. Can't get texts either, or send them even through iMessage. I have absolutely no data either. Has anyone else had this issue with the iPhone 12 and gotten past it?? Tech Support isn't even sure what's going on because my sim says its active. My IMEI isn't blocked. None of that. Are there any ways to even fix this on your own? We've drawn it down to the fact that it's NOT the phone, or the sim card. Its something to do with my service. Any help with this is greatly appreciated!! 

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2 years ago
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Chris55First activity
asked in Apple

How To Cancel Protection Plans

 I admit - we are older folks but we aren’t stupid. We had been with Sprint for well over 20 years so we were used to things being handled efficiently. We never had problems with Sprint so when Sprint sold to T-Mobile we thought we would just go with T-Mobile. What a mistake!  Sales people in the local store don’t know what they are doing and tell “fibs” to make sales. I can’t reach anyone on the phone in customer support due to super long wait times. I can’t find a chat option for a human being on the web site. I’ve looked through customer support questions and the option to cancel the plans eludes me. I have been trying to cancel the protection plans on my phones since I became a customer. The sales person at the store never said we were buying these plans. We were told we HAD to sign all papers presented or we would not get the phones.  All I want to do and have wanted since the FIRST bill when I saw I was being charged for protection plans is just to cancel those plans. Cancel the

6
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7 days ago
G
GhaliaFirst activity
posted in Apple

VOICEMAIL NOT WORKING, MESSAGES GETTING DELETED WITHIN MINUTES

My voicemail stopped working out of the blue. At first, it wouldn’t pick up and it would ring and ring or give a busy signal. When I called T-mobile, they got the same error and recommended we delete my voicemail and set it up again. After doing so, a greeting would come up and allow the person to leave a voicemail, only that message gets deleted within a few minutes. I don’t get any notifications of a voicemail and even the voicemail on the T-mobile server somehow disappears within a few minutes. It’s not just an issue with visual voicemail, it’s an issue with T-mobile voicemail not working at all. When I call my voicemail now, it says “you have no messages” even though the T-mobile reps have left several message and I left several messages as well. This is the first time I have ever had such an issue with T-mobile and it’s BEYOND FRUSTRATING  to spend well over 3 HOURS OF MY TIME TROUBLESHOOTING to no avail. If this can’t get fixed, then I have no choice but to leave this service. No

6
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Pillar
1 year ago
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quicksticksFirst activity
asked in Apple

SIM card

I got my new phone today and it talks about the T-Mobile SIM Card but there isn’t on in the box the phone came in, is that shipped separately?

6
syaoran
Pillar
1 year ago
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RoadKingFirst activity
asked in Apple

Unauthorized Password Change

For several months my password to my online account is being changed without my authorization or knowledge.  It isn’t until I receive a Thank You text from T Mobile that let’s me know the password has been changed.  For me to reset the password I need to verify account, confirmation number received by text, then a confirmation text to verify I made the change.  How does someone that does not know the password or have my account information and cell phone to verify change has been made.  This is extremely frustrating and annoying.  I’ve talked with a T Mobile customer service person several times but still password is changed or updated by someone else.  Please help.  Thank you.

6
R
9 months ago
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bnntrpnFirst activity
asked in Apple

texting pictures problem

I have an Apple Pro Max 14. I cannot text pictures to anyone with an Android phone, this includes my husband who is on my T-mobile plan.  I have to email him pictures.  I have been on the phone with tech support and it worked for like 2 pictures and then stopped. It is really frustrating!!!  Help!!!

6
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8 months ago
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cltuckerFirst activity
asked in Apple

Visual Voicemail not working on iPhone

Visual Voicemail is not working for me. I have been with T-Mobile for 16 years and did not have this problem until recently. It began on an iPhone SE - suddenly stopped showing me voicemails. I tried every fix I could until finally an Apple rep suggested erasing and restoring the phone, which I didn’t want to do. Once my phone broke, however, I upgraded to an iPhone 13 Pro, and the Visual Voicemail still isn’t working. I recently resent the PIN. I made sure that voicemail itself works (pressing/holding 1 on the keypad) and when I call my own number, I hear the recorded greeting that I made. However, the Voicemail app in Phone doesn’t recognize that there is a greeting there, and can’t connect to make a new greeting. On another thread from a few years ago, a T-Mobile rep recommended “The solution was to remove the voicemail to text feature in our backend system to allow the visual voicemail to work.” Is that what I need to do, and how do I do it?

6
C
5 months ago
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GHawkFirst activity
asked in Apple

NO CUSTOMER SERVICE SUPPORT>>>PHONE OR CHAT!!!!!!!

I would like to know, why T-mobile no longer has Customer Service phone support any longer, nor do you have chat support. It might be time to find another carrier.

6
F
Pillar
2 months ago
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SmartphoneNoviceFirst activity
asked in Apple

How-To:. New phone purchase and set-up

Bought my first and only smartphone 7 years ago, so please excuse my basic questions.  I'm in Legacy prepaid Pay As You Go plan.  1) when I go to Apple store to buy new phone, do I select the phone that's $30 cheaper with T-Mobile service or the more expensive Unconnected phone.  I'm thinking that even though I am a prepaid customer who doesn't have a contract with T-Mobile, I'm a customer for their service, right?  2) after I get the new iPhone, can I bring it to a T-Mobile store to have them transfer my account to the new phone?  A store employee did this setup for me in 2014, and I'm hoping this assistance is still offered.  Thank you.

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Pillar
2 years ago
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mcwong1027First activity
asked in Apple

Pending Change 06/13/2023 A rate plan or service change is pending for Multiple Lines

I see the following message in my account history for June 2023:=====================Pending Change06/13/2023A rate plan or service change is pending for Multiple Lines======================Does anyone know what that means?  I did not request for any changes to my account. 

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11 months ago
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