Apple

iPhones, iPads, and Watches

  • 1,171 Discussions
  • 3,183 Replies

1171 Discussions

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jstrdgnzlzFirst activity
asked in Apple

Deleting watch line

I wanted to delete a watch line that I have on my account. It costs 10 bucks and it really does not do anything. I have tried to use my watch when my phone is out of range and messages do not go through. So i feel it is a waste of money. How do I delete or cancel these lines? Do I have to call or is there another way to do this without having to call?

1
gramps28
Pillar
4 months ago
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opdave2001Helper Level 1
asked in Apple

Face ID

I just upgraded my iPhone 11 to the iPhone 13 Pro. I used face id previously to log on to the T mobile website. I set up face id on the new phone and it is working EXCEPT on the T mobile site.I tried disabling it for the site and then turning it on several times. Any suggestions?

1
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2 years ago
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Lisa GodfreyFirst activity
asked in Apple

Outgoing Text to 7727 Picture what is this

10/02/2023 09:23 AM 7727 -- Outgoing Picture

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Community Manager
6 months ago
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pixelrifficRookie
asked in Apple

Less than 1mbps transfer speeds on tethering on iPhone X

Howdy folks,I spent quite a bit of time recently with a support tech on the phone about this.  A very nice person, and was very patient and friendly.  Unfortunately, no success.  The conclusion was that it was maybe this particular cell?  I have confirmed it is not.  I think my use case is probably beyond his technical skill.  Reset network settings, he pushed an update, multiple restarts, yadda yadda.  I need to maintain at least 3 mbps upload for a live stream that is part of my job.  I have five bars of LTE at two separate test locations.  On the phone itself, Ookla Speedtest reports 6mbps upload.  When tethered to a laptop, I barely can hit half a meg upload.  The results are suspiciously consistant.  This has been tested in multiple locations, and on two different phones.  I did notice a lot of similar threads, and after reading quite a few, I saw no clear answer.  It's obviously specific to tethering.  My concern is that it's being limited.  I have T-Mobile One unlimited.  I have

3
tmo_ian
Community Manager
3 years ago
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scottiocFirst activity
asked in Apple

I'm getting an error trying to buy a new iPhone and a new line

I try it online,  it doesn’t work I get this error “Your current T-Mobile account type isn’t supported on apple.com.” I also went to the apple store,  no luck,.   This is a standard phone.  I’m trying to do the yearly upgrade program.  I have two lines currently, already doing the yearly upgrade program.   This would be a new line and new phone.  

4
S
1 year ago
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GandalfCOFirst activity
asked in Apple

iPhone 13 voicemail set up error

Trying to set-up voicemail on new iPhone 13. When I attempt to set-up the voicemail password I get a popup that says: Voicemail Error Try again later. How do I overcome this?

1
J
2 years ago
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KevgeeFirst activity
asked in Apple

apple watch ultra on tmobile

So I recently purchased an apple watch ultra from tmobile and the watch itself I haven't truly used it to the full extent. And i wanted to let my cousin have it but he isn’t on a tmobile carrier service, it gives me the option to remove carrier plan on the watch while its connected to my phone, but if I give it to my cousin will he be able to have it function on his carrier? One last note I am in the process of still paying it off at the moment, is that the factor that will have it be able to be used with another carrier or ? 

1
C
1 year ago
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jdlewis6First activity
posted in Apple

Furious about "360 Protection"

My mom has been a member with T-Mobile for like 12 years now and I have nothing but good things to say abuot them, but this 360 Protection is HORRID. I sent out my cracked phone and received a replacement in the mail. Easy right??? Yeah too good to be true. A week into my new phone, the screen stopped working. It has been a full 24 hours without a phone. I called them and they say it will take 24 hours to send me a “label” which I then have to drop off at Fed Ex… and then I will have the phone shipped to me after the broken phone is processed by Fed Ex. They sent me a defective phone and I should get a new one instantly. This is ridiculous that I have to wait AT LEAST 3 days to get a phone after THEY SENT ME a defective one. In fact, I wish I just kept my old cracked phone. AT LEAST IT WORKED!!!! 

3
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4 months ago
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magenta9809239First activity
asked in Apple

How do I opt out of getting text message notifications about my bill being due and paid?

How do I opt out of getting text message notifications about my bill being due and paid?

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gramps28
Pillar
1 year ago
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fixvvmFirst activity
asked in Apple

Visual Voicemail not working properly IPhone

The visual voicemail feature on my iPhone is not working correctly. Is there a fix for this with T-Mobile? I just moved four lines over to T-Mobile and this is very disappointing to find out after-the-fact that I cannot use the visual voicemail feature.

4
P
2 years ago
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JimOSRookie
posted in Apple

The utter and abject failure of my encounter with T- Mobile support of the Cellular option provided by Apple Watches.

The utter and abject failure of my encounter with T- Mobile support of the Cellular option provided by Apple Watches. Original problem: Lost the ability, that originally worked, to make or receive cellular VOICE calls when out of range of cell phone, or when cell phone was turned off….. EVEN THOUGH I was still on the T-Mobile LTE network and had the use of text and GPS. After working with T-Mobile tech, I lost the ability to add a cellular plan to watch (getting Error code 406.) The watch works as normal, when able to go thru the cellular phone. But without being able to use the phone as a conduit, the calls always fail. Apple iPhone 11 Pro Max / Apple Watch Series 7 / All with current software Two hours on the phone with T-Mobile Front end and backend support 4/3 Two hours at a T-Mobile store with representative and backend support 4/4 Two hours at the Apple Store ALL WITH NO ONE WITH ANY CLUE WHAT WAS WRONG Apple sent my Apple Watch off to the regional repair location 4/5 New replace

12
J
4 months ago
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magenta1699391First activity
asked in Apple

Short Code Issues

I have an iPhone 5c and did not have issues for a long time after switching to T-Mobile sending and receiving short code messages.  Now, however, and for the past year or so, I have not been able to send messages to nor receive messages from Short Code numbers.  What can I do?  I need this to be back on since I get critical work and school related information via short code numbers.Thanks.

15
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11 months ago
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sjwrFirst activity
asked in Apple

Apple/T-mobile trade in promotion

Has anyone had an issue getting the T-mobile bill credits for the trade-in promotion offered by T-Mobile though Apple’s website?  I got the Apple trade-in credit but received no code or instructions on how to claim the T-mobile bill credits.  T-Mobile customer service agents do not seem to be aware of the promotion, and I have had no response to my mail.  Even now the promotion continues to be offered on Apple's site:"(i) Apple instant trade-in credit and (ii) an additional $200 back in bill credits on your T-Mobile/Sprint rate plan." 

4
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1 year ago
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TimSFFirst activity
asked in Apple

Anyone having issues with cell reception on iphone 12?

For the past 2 months, my iphone 12 and my wife’s 12 pro max are having cellular reception issue.  When not in use, I would have no bars and will regularly miss calls and text.  When open my phone dial any number like 611….the bars sometimes magically appears.  This seems to happen everywhere I go, so it’s not limited to any specific location in the city.  This would suggest it’s an issue with my phone….specifcally, with the iphone 12, since my others phones (iphone 6 and 7) appears to works fine. Reading online….I discovered that many iphone 12 users are having similar issues.  Just wondering if anyone else in the tmobile community is experience this issue as well. I also called Tmobile for help...but they were not able to resolve my issue.  They said they would call me back in a week….but it either did not happen or I missed their call because of this mysterious cell reception issue.

2
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2 years ago
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caligemFirst activity
asked in Apple

iMessage on iPhone 13 Pro Max says verifying

Has anyone had the issue with an iPhone 13 Pro Max on iMessage? My iMessage and FaceTime are connected to my email because it says my phone number is ‘Verifying’? I tried everything from spending 3 days in a row between talking to T-Mobile and Apple. Many hours of wasted time. No one seems to know the issue. 

3
1
1 year ago
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magenta10308991First activity
asked in Apple

Service Contract Device Protection Plan vs 360?

I couldn’t find anywhere online what exactly the Service Contract Device Protection Plan or NY Premium Warranty Tier 5 TE covers; so I called T-Mobile customer service. They tell me the plan covers accidental damage and loss/theft with deductibles the same as 360. I didn’t believe them so I did more research and found this https://mytmoclaim.com/deductible.aspx where it says the plan does not cover those items… 360 costs 18 a month while service contract plan costs 7. If the deductibles for those items are truly the same then I want both phones on the 7 dollar plan. If the service contract plan doesn’t cover those items then I don’t want it at all (can’t imagine any would). Appreciate clarification on this thanks!

2
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Community Manager
8 months ago
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KHernFirst activity
asked in Apple

Remove Visual Voicemail

I hate the visual voicemail feature and I want to remove it. I called T-mobile and was on the phone for 13 minutes and no luck. The call ended up dropping and my issue has not been resolved. 

2
F
Pillar
1 year ago
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jay369First activity
asked in Apple

Conference call with Phone 13 Pro?

Can I do a conference call with my iPhone 13 Pro? If so, please provide instructions. Thanks!

1
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Community Manager
10 months ago
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Fábio A.First activity
asked in Apple

Prepaid eSIM app - Error 505

I’m from Brazil and I tried twice to purchase a Prepaid eSIM plan.I received an error 505 when I finalize the order and my debit card had successful debit with status Pending.I believe this order will be cancelled in my debit card but I’d like to know what is this error.All of my billing information are correct and I’d like to arrive in the USA with this eSIM activated.I’m using an iPhone 12 Pro Max I will appreciate any help.

5
Q
6 months ago
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hungtrungFirst activity
posted in Apple

iphone 14 pro max issues

I have iPhone 14 Pro Max coupled weeks ago it has the signal or calls drop frequently on T-Mobile . it hard to talk on phone to everyone. How to fix that problem please give me any ideas

5
tidbits
Pillar
1 year ago
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sathomasgaFirst activity
asked in Apple

Two Cellular Apple Watches with One iPhone/Phone Number

I already have one GPS+Cellular Apple Watch paired with my iPhone and sharing its phone number. Is it possible to buy a second GPS+Cellular watch and pair it with the same phone — while keeping the first watch functioning as normal?For example, I may like to have both a Hermes Edition as a dress watch and a standard cellular model for the gym. And I’d like both of those watches to share my iPhone’s phone number.I understand that this is possible with AT&T but possibly not with Verizon. I can’t find any information about T-Mobile.If it is possible, how do I indicate which of the two watches is “active”? I.e. if I’m out running using a standard watch and someone calls, how do I make sure that the standard watch rings, but, ideally, the Hermes Edition does not? And vice versa when I go out to dinner? Or will both watches always ring, and the one left at home will simply be unanswered?Thanks

0
S
1 year ago
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tmsFirst activity
asked in Apple

Unable to send message

I do not have messaging blocked on my iphone but I keep getting this message when I text an android phone.  Free msg. Unable to send message. Message blocking active.  I have also tried turning off my phone and I still get the message 

3
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1 year ago
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psychsonFirst activity
asked in Apple

iPhone Visual voicemail on Dual SIM

Hi,I have an AT&T eSIM on my iPhone 12 and a physical SIM inserted for an Overseas provider that uses T-Mobile network here in the USA.I need help getting the visual voicemail for the second line, or even the voicemail itself. I get the pop-up that I have a voicemail, but I don't find it anywhere.When there's a signal from T-Mobile, I can switch providers to make calls, but I can access the voicemail.Any suggestions on how to make it work?

4
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1 year ago
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MSieniareckiFirst activity
posted in Apple

iPhone 12 Not Activating??

Hi! I just recently upgraded to the iPhone 12 from an S20 FE 5G... but I've ran into a HUGE roadblock! No matter how many sim cards we try, or phones, my phone will not activate! Any calls I try to make direct me to 611. I cannot receive calls either. Can't get texts either, or send them even through iMessage. I have absolutely no data either. Has anyone else had this issue with the iPhone 12 and gotten past it?? Tech Support isn't even sure what's going on because my sim says its active. My IMEI isn't blocked. None of that. Are there any ways to even fix this on your own? We've drawn it down to the fact that it's NOT the phone, or the sim card. Its something to do with my service. Any help with this is greatly appreciated!! 

6
N
2 years ago
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bcornishaFirst activity
posted in Apple

my iPhone won't turn on past the apple logo then goes dim. it won't even let me restore it , put it in recovery more or DFU mode. what do i do?

any help?

5
Y
2 years ago
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