Apple

iPhones, iPads, and Watches

  • 1,171 Discussions
  • 3,182 Replies

1171 Discussions

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abdiel32First activity
asked in Apple

Get a new device after keep amd switch

Just did keep and switch. Currently have a 13 pro max, can i trade it and get the new 15 pro max and qualify for the offers?

0
A
3 months ago
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cindybinsacRookie
asked in Apple

Knocking noise in background

I hear a terrible knocking sound in the background each time I make a call. The other person can not hear the sound. It makes calls unbearable and I need to end them. I will have to cancel my plan if this cannot be fixed. Here is a thread on this on the Apple community. It is also reported in Reddit. I”m being told to end the call, turn on Aiprlane Mode for 30 seconds, then turn it off.  Suggestions? https://discussions.apple.com/thread/254762603?sortBy=best

0
C
3 months ago
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PsynurseRookie
asked in Apple

Breach of hackers 2021,2022,2023

In our T Mobile Community has anybody else experiences security breached via T mobile? I experienced 3 times, 2021,2022 and 2023. When I called Customer service T mobile family they down played the breaches. I found out about these breaches, via my agency membership  Mac fee.  

2
P
3 months ago
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PsynurseRookie
asked in Apple

Calling Customer service issues long wait time exceeding 2 +

anyone in our T mobile family experiences these issues 

9
J
20 days ago
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SleepishvinceFirst activity
asked in Apple

high ping on console!

I have recently discovered that my ping has been sky rocketing and inconsistent it constantly goes from twenty to almost five hundred on my ps5 does anyone know a fix?

0
S
3 months ago
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Hotdog76First activity
asked in Apple

iPhone personal hotspot

Can anyone tell me if an iPhone SE 3rd Generation’s personal hotspot runs at 2.4 GHz?

1
H
3 months ago
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pfisher15Rookie
posted in Apple

Turn off Data

My son, who has Phone 11, will go to bed after me and talk to his friends.  I have ST enabled on the phone and downtime is at 10.30 during the school days.   However, Apple doesn’t include the Phone app as part of Downtime which would be helpful for us parents so I have to look at turning it off on TMO side. On the TMO side, I have to sign into the App- go to Profile settings- go to FC- view all lines- select his line- go to FA and uncheck No Allowance.  Hopefully, it takes immediate effect and will cut him off. Now, looking at Limit Device Access, I have CHECKED these boxes.  “Select times during the week to BLOCK access….”M-F 9pm-11pm and 11pm-6amS-S 6pm-11pm and 11pm-6am With the LDA settings, why he still able to make a call after 11pm? 

4
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Community Manager
2 months ago
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thomschuylerFirst activity
asked in Apple

SOS on iPhone header bar

My wife and I both have SOS in the upper right hand portion of our iPhones.  Cannot make calls.  Tried all Internet fix suggestions.  No help.  Cannot find T-Mobile online chat.

1
F
Pillar
3 months ago
K
Kizmiaz112Novice
posted in Apple

Iphone 15 disconnects/reconnects from Car Play

In June of last year my iPhone XS Max started to disconnect while I was listening to music on any music app including Apple Music. I had gone into T-Mobile and the associate said he had never heard of this happening and it was the car. I bought a new iPhone 15 a week ago, it was fine until last night. Today it would continually disconnect. I went to T-Mobile to exchange my phone, again they said they had never heard of that happening and it was my car since it happened to my last phone. They connected it to their Bluetooth and said “it’s fine”. I never said it didn’t connect, it just doesn’t stay connected. So I tried it with my AirPods and of course, it disconnected. I’m exchanging my phone next week and if they give me a hard time I’m just returning it. It isn’t just me either this is happening A LOT. 

1
F
Pillar
3 months ago
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bagelradioFirst activity
asked in Apple

limit length of voicemail messages

I have elderly relatives who call, leave voicemails, then fail to hang up. For hours. This leaves me with hours-long voicemails eating up my voicemail space allocation. Is it possible to limit the length of the voicemails callers leave? iPhone 14, iOS v17.2. Thanks. 

4
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Community Manager
2 months ago
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PDaveFirst activity
asked in Apple

Upgrade trade-in

How much can I get for a trade-in for an I-Phone 13 in order to purchase an I-phone 15

1
F
Pillar
3 months ago
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educarescoFirst activity
asked in Apple

offert scam cheated

Aguien le paso? que puedo hacer?hace 3 dias llamando a Soporte , el agente me ofrecio cambiar celulares por nuevos equipos, no realize el pago con el y el me derivo a tienda. cuando fui a la tienda me dijeron que los cambios no procedian porque basicamente el agente por telefono me mintio. todo quedo grabado, pero ahora me dicen que solo fue una mala informacion del agente.

0
E
3 months ago
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Tammy1108First activity
asked in Apple

remote access to mothers phone

I live in Florida and my mom lives in Louisiana. Her phone is on my account. She is elderly and is having problems figuring out how to set up some of her needed apps. How can I remotely get on her IPhone SE (3rd generation) from my IPhone 15 plus? 

1
drnewcomb
Pillar
3 months ago
N
NorbiejrNovice
asked in Apple

mixed information

My two daughters and I are on the same account, and all of our contacts and pictures are shar d.  Why?

1
gramps28
Pillar
3 months ago
J
jrbrooks1984Rookie
posted in Apple

Spam

Is there anyway that I can block spam e-mails when I have hit Personalized Ads it was on so I moved it to off and reported it as spam through google is there anything else I can try to stop getting the e-mails.  That I can do with steps walking though my phone settings? Thank You,Jess Brooks

8
H
Community Manager
2 months ago
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smith2024First activity
asked in Apple

Request for Immediate Resolution on Trade-In Issue @TMobile #CustomerService #TMobileHelp

📢 Urgent Attention Needed @TMobile!I am reaching out through this platform in hopes of expediting a resolution to an ongoing issue that has not been resolved despite multiple follow-ups. Here’s a brief overview:🔹 Trade-In Issue: I've been awaiting the trade-in shipping label for my iPhone XS Max, promised as part of my purchase deal (Order Number: S138134234). This was a key factor in my decision to upgrade with T-Mobile.🔹 Multiple Follow-Ups: Despite several emails sent to your customer service since November 23, 2023, the issue remains unresolved. My last communication received from your team was on December 13, with no further updates or solutions provided.🔹 Impact: The absence of the shipping label is not only delaying the trade-in process but also affecting the financial terms of my purchase. This delay is causing significant inconvenience and concern.🆘 Seeking Immediate Help: I am looking for an urgent resolution to this matter. It is critical for me to complete this trade-i

1
F
Pillar
3 months ago
S
SantinoFirst activity
asked in Apple

my tmobile i phone 15 pro max

I’m very not happy with my purchase I need my money back but I tried to call costumer service for the last 3 day and I jus keep waiting and not answering from the operator 

3
gramps28
Pillar
3 months ago
F
FrancineFirst activity
asked in Apple

my IPHONE 14

MY IPHONE IS LOCKED I HAVE NO ACCESS TO IT WHATSOEVER.   CAN YOU PLEASE HELP ME

1
gramps28
Pillar
3 months ago
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pliuFirst activity
asked in Apple

Apple Watch cellular

I just changed my apple watch(that had a cellular plan) to pair to a different phone, and now it says that I am not eligible to enable cellular. How do I fix this?

6
G
2 months ago
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UnsolvedFirst activity
asked in Apple

Was I misled?

Has anyone been “misled” by a salesperson about a promotion? I was told that my iphone 15pros would be “free” after I traded in my phones (and yes, I correctly described my phones) and I was also told that my base plan would be $100/month plus my add ons (after the 1phone pros were FREE!

0
U
3 months ago
J
jbrink2016First activity
asked in Apple

IPHONE 15 PRO MAX

I bought a IPHONE 15 Pro Max.  Is there a additional fees($250) for the IOS and ICloud on top of my regular plan?

4
J
3 months ago
M
MrHasbikNovice
posted in Apple

Как отвязать телефон от оператора???

Здравствуйте, у меня IMEI iPhone 7: 359462085844552. Купил, вставил в него свою симку, а он мне пишет, что сим-карта не валидная, этот айфон привязан к оператору T-Mobile, поэтому другие сим-карты не работают. Подскажите, как заставить этот телефон работать с моей сим-картой? Пожалуйста, помогите мне, я заплатил полную стоимость за этот телефон.

0
M
3 months ago
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cabensonusaFirst activity
asked in Apple

I phone on us promotion

so, I get many different answers on the iPhone on Us promotion….If we are allowed to bring in a relatively new IPhone 13, and get say $830 max credit, and owe for the difference over 24 months, what is the TMobile on Us promotion!?  

0
C
3 months ago
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Guthrie73First activity
asked in Apple

PAYMENT PLANS

i had a payment due and I paid it early, paid it off, but it says that it still might charge me, even though i paid my first payment just made it early. It wont shut me off or try to still charge me for my first payment  will they?

0
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3 months ago
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Marcel86First activity
asked in Apple

Why am I being charge for my own device>

I’m using my own device/ phone. Checking my bill before doing a payment, I realized that T mobile is charging me as if the device was theirs. 

3
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Community Manager
2 months ago
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