My iPhone 7 Plus replacement phone uses a non-oem screen, what can I do?

  • 18 January 2017
  • 2 replies

I recently returned my iphone 7 plus to t-mobile for a hardware issue, and since it was under warranty I was sent a replacement phone. Today, I received my replacement phone and the screen did not feel like a normal iphone phone. It left fingerprints easily, and was not as smooth to the touch. I compared it with my son's iphone 6 plus and there is a noticeable different. I am beginning to suspect that my replacement phone has a replacement screen that is not an OEM Apple one. What can I do?

2 replies

Call T-Mobile and let them know and maybe compare to one in the store. If it is drastically different,  you might be able to convince them to send you another one.

Userlevel 6

Hi @vpai2458‌!  This is odd indeed - have you had a chance to take it by the store for a comparison? 

- Marissa