Over the weekend, I paid off an iPhone XR I purchased from T-Mobile back on 10/19/2018. I spent a chunk of yesterday and today with support to try and get the phone unlocked, but they are unable to do so.
According to the support reps I’ve spoken to, there is a different IMEI number on the account. This is odd as I’ve only ever had a single XR device (this one), I’ve had no other phones / trades, and I’ve been using it since 2018. The fact that they are showing no activity is really weird.
So now I have a device I just paid off that I have a record of buying from T-Mobile, have used for a year and a half, but no way to get the phone unlocked.
Any ideas on next steps?