I switched from Verizon last month, and I had visual voicemail with them. I noticed a few weeks back that I no longer have it. When I go to voicemail in the phone app, it dials voicemail. I called T-Mobile, and they had no clue at all what is happening. I reset my settings, and even did a factory reset. Nothing changed. I even contacted Apple, and they have no clue what is going on either. This is getting to be pretty frustrating because no one can figure out what is going on with visual voicemail.
Best answer by orodrig23
If the carrier settings update alert hasn't popped up I would try resetting the network settings. All you lose by resetting your network settings are your previously saved wifi passwords. To do so:
- Open Settings
- Reset Network Settings
- Your device will reboot