Recently moved from my old T-mobile plan to a ONE Plus one. I want many of the ONE Plus features, but this one in particular has been a pain since the switch:
Plus, get Visual Voicemail and Name ID for voicemail-to-text and superior caller ID.
What I've experienced so far:
- Voicemail to text is quite annoying...
- I continue to get native iOS VVM, but I no longer get the unread badge for voicemails I haven't yet checked
- iOS caller ID / call blocking apps, like Hiya, no longer work with the caller ID features
- Caller ID is (so far) vastly inferior to iOS provided caller ID
I had no issues with my previous T-mobile plan, so I chatted 2 days ago to see about keeping my ONE Plus plan but disabling these features to return my VVM and Caller ID to a compatible state. The CSR informed me that they made the requested changes and to restart my phone for them to take effect. After 2 days, nothing changed.
I just chatted with support to ask about the prior request and was told the following:
With regards to your concern, I am afraid that the Named ID and Voicemail to Text features are bundled to the One Plus Data Plan as what it has been created. If you really like to remove it, you will need to remove the data plan.
I see from this other thread that
I prefer to keep ONE Plus, but this is annoying enough that the other features aren't worth the hassle of having T-mobile's VVM / VTT / Caller ID implementations interfere with iOS's native functionality. I'd rather downgrade and miss out on the other offerings of the plan.
Best answer by tmo_marissa
We'll clarify the answer on the other thread you linked to as well. I can definitely see why this added more confusion -- it looks like we were speaking to the ability to have T-Mobile ONE and have working VVM, and missed the fact that this was an ask about ONE Plus specifically. I appreciate the link, and will get an updated answer posted there ASAP.
I also just want to confirm that I have ONE Plus (albeit on an Android device) and can not split services off via the TMO app or MyT-Mobile, so your memory of what you saw is correct. It may be that
I appreciate the feedback about why these services aren't appealing to you, and will make sure that it's forwarded (and thanks to you, can pass along the other thread as well). I'm sorry that you put so much effort out to get a straight answer. I wish I could offer an explanation as to why they can't be split, but right now I know it's not systematically possible -- if it was part of a larger business decision, I don't have the insight to share, but I will make sure that your ask is passed along.