Phone "delivered" but not found

  • 16 November 2021
  • 1 reply


Hello My name is Rochelle Shibuya, 

the phone that I ordered was supposedly delivered by UPS on the front porch. However, no matter how many times I have searched, and I searched my Landlord’s house as well, there is no package. I am wondering if it was delivered to the wrong address. I was home at the time the phone was supposedly delivered but I heard no trucks pull in or out. 

Please advise as to what to do. I really need that phone and cannot afford to pay for another one!! 


Rochelle Shibuya   tracking number :  1Z3V891R0374486625

The shipping address is 2643 Birch Bay Lynden Rd. Custer, WA 98240 

We ordered two phones, my partner’s and mine. His arrived no problem, and mine is nowhere to be found. 

1 reply

Userlevel 6
Badge +7

This is a community forum. No one here has access to your account information or can do anything about a missing shipment. You should call T-Mobile customer support and notify them that the device was either not delivered to your address or was stolen off your doorstep. This is a common occurrence. They will know what to do.