I recently ported an AT&T cell phone number to Sprint T-Mobile (I’m a legacy Sprint customer). However, the phone cannot receive calls. It is an iPhone XR. When calling the number, the message states that the phone number is not in service. Everything else works - outgoing calls can be made and the number/phone receives and sends texts, FaceTime works for both incoming and outgoing. We have been to the T-Mobile store and they have been on the phone with the help line. In addition, we have called the help line three times. No one can figure out the problem to be able to fix it. All of the phone’s settings are set to allow incoming calls, i.e. DND for voice is turned off. Any suggestions from anyone?
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