Solved

setup voicemail on apple iPhone 6s

  • 19 January 2017
  • 5 replies
  • 107 views

Tried the following:

Tap phone

Tap voicemail

Prompted to: If you have a mailbox Press *  Enter 10 digit mobile phone number---Invalid entry

icon

Best answer by swabee 30 January 2017, 20:20

Hi Marissa,

Thank you for the follow up.

I had to contact T-Mobile and they corrected the problem from their end.

Up and running.

View original

5 replies

Userlevel 5

Hmm, it sounds like you  may either need the VM soc added to your account by care, or the VM forwarding number setup.

Voicemail: Apple iPhone 6

That will give some info on the VM phone number, but the VM soc would need to be added by care.

Is this an issue you are still having since time of post?

-Lauren

Yes

Userlevel 6

Hi @swabee‌.  I just wanted to touch base and see if you'd been able to get this Voicemail issue straightened out.  Is everything working okay now?  Were you able to follow the steps Lauren provided, or did you need to Community-2153 to get the account corrected on our side?  Please let us know if you still need assistance!

- Marissa

Hi Marissa,

Thank you for the follow up.

I had to contact T-Mobile and they corrected the problem from their end.

Up and running.

Userlevel 6

Awesome, glad to hear it!  Sorry that we goofed but I'm glad that we were able to fix it for you.  Thank you for letting us know!

- Marissa

Reply