Question

Sprint to T-Mobile SIM card broke my hotspot

  • 25 September 2021
  • 3 replies
  • 866 views
L
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I am a Sprint customer.  I ordered and installed the T-mobile SIM card to switch over.  After the change over the hotspot feature of my iPhone does not provide access to the Internet.  It appears that DHCP is not giving the iPhone an IP address. I have spent hours on the phone trying to get it fixed with no solution.  So they “Wrote a ticket.”  Haven’t heard back for several days.  And now I’m no longer eligible for the $200 towards a new iPhone.

 

Really frustrated!!!  Upgrade to T-mobile and break your phone!!!!

3 replies

L

Same! We switched my son from Sprint from T-Mobile SIM a few days ago and Hotspot does not work. However we did the same to my wife’s phone and it works. So perhaps it’s an issue with a specific device in combination with T-Mobile SIM?? My wife has Pixel 4 and my son has Galaxy A71. My phone works however I upgraded my phone which came with T-Mobile SIM so it was not originally Sprint.

Did you ever get this working?

F
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Userlevel 7
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were you able to contact TMO and have them reactive it on your line?

***I like many others come onto this site for assistance and to help others. Marking a reply as helpful or correct helps others with like issues when they try to search the site for assistance. I do not work for Tmobile and my suggestions and or opinions are my own**.~~~~ The site here is primarily peer to peer with some TMO moderation to keep the site in order..They do not have account access..The prefered method would be to contact TMO through either calling in (tier 1 support) or by contacting them through either Facebook/Twitter (tier 2 support)**~~~~
C

This just happened to me this week. Did any of you get it fixed? If so, mind sharing what I need to tell my local store? They've seen it happen once before but don't have any answers for me...

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