Question

T-Mo App gets stuck in a loop

  • 27 October 2022
  • 2 replies
  • 588 views

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The app prompts for my TMo-ID & Password; i enter the info and click log in. From there it gets stuck in a loop of showing “processing” and then a screen with just a spinning pink circle. It will sit for 15-30 minutes looping back and fourth between those two screens before finally just timing-out and having to start over.

 

For the last 1&½ months I have been bounced between departments to never get an answer. I have factory restored, re-installed the app, reset my TMo-ID info, iPhone is up to date… Nothing else to try, APP does NOT function. Nobody seems to have any interest in figuring out what is wrong.


2 replies

I am having the same issue with my iPhone as well. Phone number and user id result in the same behavior. Cleared cache and reinstalled the application.

I have the exact same issue but on a Motorola Edge phone running Android 11. 

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