I called a rep many months ago to get the free iphone 12 promo. I got 2 iphone 12’s on it, but T-mobile and its shady practices have been charging me for the iphone and now I have no choice but to fork out that amount.
I have called every single month, some supervisors lie and say they will get me credits, but the most recent calls they don’t even do that. THEY DIDN’T HONOR THE PROMO THAT WAS OFFERED TO ME, AGENTS CONSISTENTLY LIE OR GIVE YOU INCORRECT INFORMATION, THEN THEY GASLIGHT YOU AND STEAL YOUR MONEY.
I talked to a Chanaaka, and she straight up said you’ve got no choice, we reviewed the calls and we didn’t say you were getting it free (I didn’t say that I was, i knew upfront costs had to be paid which we did). When i asked for the transcripts they said no, which means they are DEFINITELY hiding something. I know for a fact the reps on the calls told me i wouldn’t have to pay any amount after.
T-MOBILE ARE FRAUDS. ANYBODY HERE WANT TO MOVE TO VERIZON OR AT&T WITH ME?