Spoke to Karolyn at T-Mobile about upgrading my iPhone 6 to a 7. Was told that monthly payment for new phone would be credited to account every month for 24 months. I asked many times during conversation about this, was reassured that that's how it works. My rate plan WOULD NOT CHANGE. she told me that her "supervisor" had taken care of everything. I signed my eip, something did not look and feel right. I was warned by my coworker about watching everything. When I called T-Mobile and spoke with another supervisor, I was informed that since I did not change my rate plan That I would not qulifiy for this promo and would pay full price ( minus my trade in value for my new phone ( add $27 per month to bill) ). He checked all of his notes and could not find any "override" listed.
I Have been a loyal customer for awhile, I have referred many people to T-Mobile (free money), always pay my bill on time and this is how I'm treated. I canceled my new phone order because I'm not paying full price for something that I was told would not affect my bill.
TMobile system crashing and denying me access to preorder should not prevent me from the original offer. All this is on record in chat form as well as calls. T-Mobile has just burned this customer. I'm glad I listend to that little voice