T mobile status says phone unlocked but still invalid sim

  • 30 December 2020
  • 1 reply


My phone is paid in full and per T mobile website IMEI check, phone is unlocked and can be used on all networks. Unfortunately, using any other sim- Invalid error on my iphone 11 pro. 

What is the problem here. Contacted apple- they say its the carrier. 

Carrier website status is unlocked. 


What am I missing here. too many hours spent dealing with this. Very frustrating. 

Thanks in advance for the help.

1 reply

Userlevel 6
Badge +13

That is an Apple issue.  Apple is the only one who can actually unlock the device.  If you requested the unlock through T-Mobile.  They make the request to Apple, which takes a few days.  Have you followed the steps for unlocking to make sure everything is done correctly?