Unable to talk and surf...

  • 4 January 2017
  • 4 replies
  • 70 views

I just unlocked a 5 to use as a secondary phone. It I noticed on even 4 bars LTE on the TMobile network, it's not letting me talk and surf at the same time. When I call, the LTE disappears. Is there some setting I need to change, or does it not work?  Thanks.


4 replies

Userlevel 7
Badge +12

This is what Apple says. Either they didn't update their database or not it says only iPhone 6 and higher supports VoLTE. I am suspecting you need to check with Apple to make sure it is in fact supported and see what they say. Can check to see if the setting is there depicted on the website.

https://support.apple.com/en-us/HT203078

‌That may be it. Thank you!  I'll contact them. 

Userlevel 6

Hi @surferchick2‌!  Hope you're having a great new year.  I just wanted to check in and see if you'd reached out to Apple and confirmed if this was the reason you're having this problem.  We'd love an update if you have a moment!  Thank you!

- Marissa

Userlevel 5

Any luck with Apple support? Just wanted to check in with you 😊

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