Good afternoon, me and my family bought 5 universal iphones x Max at the Best Buy Rancho Cucamonga California Store. Returning to Brazil we verified that all are blocked, I contacted Apple of Brazil and US and both informed me that only the operator who counted How blocking could perform the UNLOCK. I contacted the Tmobile and the same found that all the iphones were blocked by it but according to the attendant it was necessary that store that sold the iphones contact the Tmobile to inform the number used in the sale and then Unlock. I contacted the store, I talk to the manager almost every day and still no solution has been found. We pay for universal iphones, their should be unlocked, we have all the notes that prove it. We are exactly 12 days with this problem, I ask you please help me, assist us in this case urgently. We need to solve this as soon as Possible.
Best answer by tmo_amandaView original