Hello, I purchased an iPhone in USA and I would like to know if there is a way to unlock it to use the device in Europe with all carriers. Here is the device’s IMEI number: XXXXXXXXXXXXXX I appreciate your help. Thank you.
*edited personal info - Marissa
Best answer by tmo_marissa
@lap1no, I am sorry that you are in this situation. From your description, your device does not meet our eligibility requirements to submit an unlock request, as network usage and a current or former account are required. I am sorry to say we won't be able to help with this - if the person you purchased it from was a former T-Mobile customer and used the phone on our network and left their account in good standing, they could absolutely reach out to request an unlock. Best wishes, I sincerely hope they will assist you with unlocking the phone or accept a return.