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1:57PM I had bought a iphone 7 in October from Best Buy. It was an unlocked phone. i used TMobile sim while I was in US. Now I am back in India and phone has got locked at your end. I have called up your call center multiple times. Everytime i get assurance i will receive unlock code but i have got any for past one month. please help it is causing a lot of problem
Best answer by tmo_marissa
Hi @pratiktatia! I'm sorry you're in this bind. I just want to clarify - is the phone you purchased T-Mobile branded? If so, that equipment is sold locked to our network. On the flip side, the good news is that branded iPhones are also the only IMEIs in the T-Mobile database that we can request unlocks for. Regarding the unlock process, there are no codes for iPhones - they're updated for unlock remotely by Apple. If you meet the eligibility requirements listed here: Unlock your mobile wireless device, then you'd want to Community-2153 to have an unlock request filed. Once the request is submitted on our side you would receive an email within a few days - if approved, it will advise you to wait 24 hours, then connect the phone to iTunes to be unlocked. I'm sorry to read that you've reached out already without success, but unfortunately our team here doesn't have account access to review usage details or submit an unlock request, so we do need to have you work with Customer Care or T-Force to complete the request. I hope that this information helps shed a little light on the situation, though!